WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Delivered IT support and endpoint management services, including laptop deployment, asset tracking, user onboarding, and system monitoring. Supported security and compliance initiatives through device configuration, access management, and IT operations support.
Technical Support: Resolved hardware, software, network, and access-related issues through Jira and ASM Care, ensuring timely incident resolution and user satisfaction. Device Deployment: Configured, reimaged, and deployed Windows laptops using Microsoft Intune, including software installation, endpoint enrollment, and policy implementation. User Lifecycle Management: Supported employee onboarding by preparing devices, applications, and accounts while managing laptop refresh and replacement activities. Infrastructure Monitoring: Conducted daily IT health checks on network systems, AV equipment, meeting rooms, Wi-Fi access points, and collaboration tools to maintain operational reliability. Asset & Security Management: Maintained IT inventory records, tracked company assets, collected hardware hashes, and implemented device security measures such as BIOS password configuration.
Monitored system performance and provided prompt troubleshooting for hardware, network, and software issues to minimize downtime. Managed inventory and documentation of IT assets, ensuring accurate tracking of devices and licenses. Participated in system upgrades and implementation of new IT tools to enhance operational efficiency.
Monitored system performance and provided prompt troubleshooting for hardware, network, and software issues to minimize downtime. Managed inventory and documentation of IT assets, ensuring accurate tracking of devices and licenses. Participated in system upgrades and implementation of new IT tools to enhance operational efficiency.