Samuel Kramer

Help Desk Support Specialist

United States

About

I am a passionate cybersecurity professional with a strong foundation in computer science and hands-on experience in networking, system administration, and security analysis. Through my academic journey, competitions like the National Cyber League, the Inland Empire Mayors' Cup, and practical experience with tools like pfSense, OpenWRT, Wireshark, and VirtualBox, I have developed a keen interest in securing systems and mitigating cyber threats. I’m actively seeking opportunities in cybersecurity, system administration, or IT support where I can apply my skills, continue learning, and contribute to protecting digital environments. Open to internships, entry-level roles, and collaboration opportunities. Let’s connect!

Experience

  • Help Desk Support Specialist at Soaring Towers
    Aug 2025 - Present · 11 mos

    I provide first-level technical support, troubleshoot hardware and software issues, document tickets, and escalate cases as necessary.

  • Academic Tutor at Chaffey College
    May 2025 - Aug 2025 · 4 mos

    I help students fully understand the homework assigned to them. This can include helping students with their cornerstone project which allows them to fully build up an enterprise-level server rack.