Denver, Colorado, United States
With over a decade of professional experience, I specialize in project management, stakeholder communication, and system integration within the housing sector. As a Housing Program Officer at the U.S. Department of Housing and Urban Development, I am committed to advancing equitable housing initiatives by optimizing critical technologies and ensuring seamless communication among stakeholders. By bringing a detail-oriented and collaborative mindset, I strive to align our team’s goals with HUD’s mission to provide safe, affordable housing for all. At HUD, I manage Salesforce-based insurance platforms, oversee customer relationship systems, and lead change management efforts through training and documentation. Collaborating with development teams, I contribute to user acceptance testing and system enhancements, ensuring client satisfaction and operational efficiency. My work reflects a dedication to leveraging technology and data-driven insights to improve housing programs nationally.
·Manage the system upgrades and system integrations of one of the Federal Housing Administration’s (FHA) primary insurance Salesforce platforms. Manage communications with stakeholders, updated User Guides and change management documentation, provided training to staff nationally on system changes, and worked with the technology development team to resolve identified bugs. Manage Customer Relationship Management Salesforce technology system to ensure clients and stakeholder’s questions are responded to satisfactorily in a timely manner. Provide user stories and feedback after engaging with clients to inform future system deployments. Conduct user acceptance testing post deployment and train staff and new system functionality. Project manager tasked with overseeing planning, resource allocation, scheduling, and gathering requirements to transition technologies to ingest new appraisal dataset, which led to elimination of appraisal review contract, saving the agency $3 million annually. Partner with other teams to roll out new technologies and systems and reduce inefficiencies in current processes.
-Responsible for ensuring approximately $100 million of Federal Funds are correctly reported by Public Housing Authorities through onsite and remote validation reviews. -Provide technical assistance to Executive Directors, ensuring HUD’s programmatic regulations and guidance are fully understood. -Ensure the financial positions of Public Housing Authorities meet HUD standards through vigorous analysis, and validate the data reported to HUD does not deviate from these financial records. -Review leasing and market rent data to ensure rents are supported by market conditions. -Draft concise, detailed reports and correspondence that outline identified areas of concern and corrective actions to be taken.
-Acted as Multifamily Transformation Trainer, teaching 100+ employees the new FHA Multifamily Risk Assessment Model and newly adopted underwriting procedures. -Underwrote over $80 million in 223(f) refinance transactions involving in-depth financial, construction, and value analysis. -Developed and strengthened relationships with lenders, ensuring all complex inquiries were answered and issues mitigated within management-directed timeframes. -Worked collaboratively with appraisers, architects, lawyers, and closing team to close transactions in timeframe that met client’s needs. -Created compelling presentations that detailed current state of organization and provided research-driven recommendations for improvement to work processes. -Provided recommendations for loan structure to ensure the Department was not exposed to an unacceptable level of risk. -Conducted location analysis and identified available state and local economic incentives to ensure the local market would adequately support the rental units of the proposed multifamily development. -Performed complex borrower credit review, rent roll review, cash flow analysis, and appraisal review.
-Developed and strengthened relationships with senior executives of major lending institutions and met with prospective clients to generate new business leads. -Designed, implemented, and deployed loan origination software solutions that were developed to accommodate unique lending industry business and management processes, regulatory requirements, and other business needs. -Scheduled, planned, conducted, implemented, and oversaw technology deployment requests from inception to completion. -Managed client’s work requests and ensured software was designed to meet client’s unique specifications.
-Ensured mortgage loans in mortgage-backed securities portfolio are performing the most cost effectively for the investors. -Ensured mortgage servicer’s foreclosure and bankruptcy time-frames are compliant with federal and state laws and mandates. -Monitored mortgage insurance companies to ensure mortgage insurance claims are paid within stipulated guidelines and ensured any identified payment issues are resolved. -Monitored cash flow of securities and contact mortgage servicer to mitigate any servicing payment issues.
-Administered national training sessions regarding various Federal Housing Administration (FHA) topics to audiences in excess of 1,000 attendees, utilizing both classroom trainings and webinar technologies. -Aided homeowners facing foreclosure by providing loss mitigation and rental options. -Drafted reports summarizing quantitative and qualitative survey analysis and recommended strategies to improve national industry trainings. -Assisted staff nationally with implementation of a new technology to improve efficiency and performance monitoring of staff’s review. -Managed content, administered site permissions and updated deficiency letter templates for a National SharePoint site. -Provided written and telephone responses to lender’s inquiries regarding FHA’s guidelines, primarily related to FHA’s mortgage origination and servicing policies. -Interpreted and communicated laws related to Single Family mortgage insurance programs. -Reviewed personal and business financial documentation to ensure that low to moderate income borrowers would be able to reasonably afford to monthly mortgage payments.