Burnley, England, United Kingdom
Supporting and managing a skilled team of Fibre Install Engineers deployed across the Openreach network, covering both underground and overhead installations. My role involved overseeing day-to-day operations, coordinating with Health & Safety officers to ensure compliance, managing fleet resources, resolving escalations, conflicts, and customer complaints efficiently, whilst also being first POC for my engineers. I took pride in keeping projects on track, maintaining high standards of workmanship, and ensuring my team had the support they need to deliver reliable connections to the communities we serve.
Installing end of chain Full Fibre Services into commercial and residential customer premises. Sub-contracted to install on behalf of numerous service providers delivered through the Overhead and Underground Openreach FTTP Network. Primary point of contact to provide colleagues with further support on the network specifically in Civil work. Duties: Clearing blocked ducting, Step 1 Pre-enablement, soft and hard digs on private land, Underground Sub-Duct Installation, Fibre Splicing, Inspection and cleaning, N11 fault finding, Fibre cable installation, Rodding and pulling cables through underground ducting, Working at height installing overhead cables, Working directly on and above Public Highways, Traffic Management, direct face to face customer service and dynamic conflict resolution in person with customers, while maintaining to the strictest of Health and safety standards.
Unified Telecommunications Engineering Institute for Apprenticeships & Technical Education Achieved Grade Distinction Date awarded — February 2021
Renewable Energy Resources - Solarlec PV Solutions, providing: Solar Photovoltaic Panel Systems, Thermodynamic Panel Systems, and Biomass Heating System, Sales, Installations, and Service Plans. My primary role was focused heavily on delivering Growth of business through Outbound Sales alongside providing Pro-Active Ongoing Account Management and building Professional Client Relationships. I was consistent in producing quality results in the overseeing of accounts starting from Original Point of Sale through to Project Completion, Handover and Aftercare in Residential and Small Business Clientele, whilst also regularly exceeding my set monthly targets. I demonstrated an excellent ability to self manage workloads, to prioritise and deliver, whilst upholding high professional standards in order to build and maintain long term working relationships with Clients, Colleagues, and Company Executives. While working alongside a skilled team of Account Managers and Sales Representatives, I was able to flourish in Group Motivation and Team Leadership whilst working in this role.