Addis Ababa, Ethiopia
Technical Support Engineer at Whale Cloud with over three years of experience in system administration and IT infrastructure support. Currently specializing in cloud management and enterprise IT environments, working with CMP (an OpenStack based Cloud Management Platform) to optimize cloud operations and ensure seamless service delivery. Skilled in troubleshooting, maintaining, and supporting Windows Server, Office 365, Active Directory, Microsoft Exchange, Linux, AIX, IBM Power Systems, Nutanix HCI, and VMware ESXi. Certified in Nutanix and technical support fundamentals, with a strong problem-solving mindset and a customer-focused approach. Passionate about cloud technologies, IT automation, and enhancing system performance. Open to networking and collaboration opportunities in cloud computing, system administration, and IT infrastructure roles.
-Administered and maintained a Moodle-based Learning Management System (LMS), ensuring platform stability, performance, and an optimal user experience for students and instructors. -Managed the data entry and organization of exam questions, creating structured, well-formatted assessments for various courses. -Utilized LaTeX extensively to accurately input complex mathematical equations, symbols, and formulas, ensuring professional presentation and academic precision. -Provided basic technical support and troubleshooting for LMS users, resolving access, formatting, and content issues. -Collaborated with instructors and content creators to optimize course layouts, quizzes, and assessments for improved learner engagement. -Ensured data accuracy, version control, and proper categorization of course content within the LMS. -Contributed to the improvement of exam preparation materials by enhancing clarity, accessibility, and formatting consistency.