Mumbai, Maharashtra, India
I work at the intersection of payments, technology, and operational excellence — currently as part of the Production Assurance team within Merchant Services at JPMorgan Chase, one of the world's largest financial institutions. My day-to-day involves ensuring that critical payment systems run without disruption — the kind of behind-the-scenes work that keeps commerce moving for thousands of merchants globally. It's taught me to think fast, stay calm under pressure, and always ask: what could break next, and how do we prevent it? Beyond my core role, I'm deeply curious about where fintech is heading — AI in payments, tokenization, real-time settlement, and the human skills that will matter most in this evolving landscape. I write about these topics regularly because I believe that sharing knowledge is part of growing. I'm on a path toward leadership — not just in title, but in impact. I want to be the kind of person who builds resilient systems and resilient teams. ISTQB Certified | Google Python Certified | Global Banking Champion Q4 2025 Mumbai | JPMorgan Chase | Open to learning & connecting PROFESSIONAL DISCLAIMER: All content, opinions, and views expressed in my LinkedIn profile and posts are my own personal views and do not constitute an official statement, position, or policy of JPMorgan Chase & Co. or any of its business units. I am solely responsible for the content I create.
Currently working with the Merchant Services CIB Technology– Production Assurance team at JPMorgan Chase. In this role, I focus on ensuring the stability and resilience of critical payment systems by managing high-priority incidents and performing detailed impact analysis. Working at the intersection of technology and business, I contribute to minimizing disruption, enabling seamless transactions, and supporting businesses that rely on our platforms every day.
Collaborate with stakeholders to gather and analyze business requirements for payment processing, including supported payment methods, transaction volumes, and security needs. This phase is crucial for defining the scope of integration projects and identifying potential regulatory compliance requirements (e.g., PCI DSS) Develop the architecture for the payment gateway integration, which includes selecting appropriate technologies and designing APIs that facilitate secure communication between the payment gateway and the company’s systems. This also involves creating a user-friendly checkout interface. Execute the integration plan by developing or configuring payment gateway solutions. This may include writing custom code, setting up APIs, and ensuring that all components work together seamlessly
Execute the integration plan by developing or configuring payment gateway solutions. This may include writing custom code, setting up APIs, and ensuring that all components work together seamlessly Conduct rigorous testing of the integrated payment system to ensure functionality, security, and compliance with industry standards. This includes unit testing, integration testing, and end-to-end testing to validate the entire transaction process Oversee the deployment of the payment gateway solution into a production environment, ensuring that all systems are operational and that there are no disruptions to service during the transition. Mentored multiple new team members through the onboarding process, providing comprehensive training on JPMC policies and procedures to ensure a smooth transition into their roles. Conducted regular Knowledge Transfer sessions and one-on-one coaching sessions focused on professional development topics such as effective communication, process knowledge, soft skills, project management, and leadership skills.
Provide ongoing support for the payment gateway system post-deployment, addressing any issues that arise and implementing updates as necessary to adapt to changing business needs or regulatory requirements. • ISTQB Certified and worked with UAT Merchant Services team. • Familiar with phases of Software/Application Development Life Cycle, Tracking Defects, Selecting Test Cases for Regression Testing. Aware of ALM (Application Life Cycle Management Tool), JIRA, etc. • Knowledge on different Levels of Testing (Integration Testing, System Testing and Acceptance Testing). Aware of water-fall and Agile model. - Develops and executes test plans to ensure the accurate development of more complex system changes from a business and functional perspective. - Identifies and recommends process improvements that significantly reduce workloads or improve quality for his/her assigned area(s) of responsibility.
• Experienced with Phones and non-phones environment. • Articulate communicator with proven abilities in coordinating with different Departments & Branches such as Service, Credit, Fraud, Sales, Branch Banking, and Operation for sustained business, liaising with Collection Agencies for monthly billing and following up on outstanding bills at the Central Offices.