Reigate, England, United Kingdom
Strategic and results-driven finance leader with extensive experience in accounts receivable, order-to-cash, credit control, and collections management across multi-site, high-value organisations. Proven ability to lead large teams, optimise end-to-end credit processes, and consistently reduce DSO while increasing cash flow and mitigating financial risk. Expert in developing credit policies, negotiating settlements, and implementing billing and AR systems to drive operational efficiency. Recognised for delivering significant improvements in cash collection, streamlining reporting and dashboards for senior leadership, and spearheading cross-functional initiatives during mergers and acquisitions. Experienced in recurring revenue operations, subscription-style billing cycles, and automated AR platforms, bringing SaaS-ready capability to cash collection and debt reduction programmes. Adept at building and mentoring high-performing teams, driving process standardisation, and ensuring regulatory compliance in fast-paced, high-pressure environments. Known for combining strategic insight with hands-on execution to deliver measurable financial outcomes. Systems: Unit4 Agresso | Topdesk | Xero | SAP | Quadient Yaypay | Dynamics 365 | Stripe | Go Cardless. SaaS & Automation: Experienced with subscription-style billing cycles, automated AR platforms (Quadient YayPay, D365, SAP), and recurring revenue governance frameworks.
● Managed the full monthly billing cycle and recharge billing for 60 entities across the UK, Germany, Netherlands and Australia, ensuring invoice accuracy and tax compliance across all jurisdictions. ● Supported recurring monthly billing cycles across multiple entities, mirroring subscription-style revenue operations common in SaaS environments. ● Led the credit control and cash collection function across the UK, Europe and Australia, driving performance and improving cashflow discipline ● Delivered a 33% reduction in aged debtors within the first month, stabilising cash inflows and improving ledger health ● Provided expert guidance on system improvements, best practice processes, Dispute management, Power BI implementation and reporting enhancements, strengthening financial governance and visibility.
● Supervised a 15-member credit control team across the UK and Ireland, managing an £840M ledger, improving cash flow, and reducing DSO ● Enforced customer and employee compliance through SLAs, negotiating payment plans and settlements to protect financial performance ● Introduced Power BI dashboards to deliver real-time accounts receivable metrics, enhancing decision-making and operational performance ● Streamlined month-end reporting, producing efficient board packs for senior management review ● Oversaw customer onboarding following company acquisitions, ensuring accurate ledger integration and operational continuity ● Drove a culture of continuous improvement by refining processes, reducing financial risk, and increasing team efficiency
● Managed a five-person team overseeing a £200M group ledger, focusing on cash flow optimisation, DSO reduction, and credit risk analysis ● Reduced aged debtors from 15% to 0.2% through strategic collections, query resolution, and proactive account management ● Conducted detailed weekly debt reviews, providing comprehensive reports and analysis to the Board ● Implemented strategic ledger checks, bank download write-offs, bad debt provisions, and credit balance reviews to maintain financial accuracy ● Initiated legal escalations and issued Letters Before Action (LBA) to mitigate risk and protect company assets ● Delivered thorough monthly and quarterly account reviews, strengthening client relationships and ensuring financial compliance
● Oversaw delegate and SpEx debt management for conferences and academy businesses. ● Ensured accurate invoicing and multi-currency compliance. ● Managed recurring event revenue cycles with CRM-driven billing, aligning closely with subscription-style revenue and automated payment processes. ● Reduced outstanding debt from 31% to 0.1%, the lowest in company history, through proactive collections and secure transaction processes ● Managed CRM systems to optimise sales and pricing strategies across events ● Streamlined multi-currency payment and billing systems, increasing operational efficiency and reducing errors ● Developed and implemented comprehensive training programs, improving team compliance, invoicing accuracy, and customer service ● Directed event revenue management, ensuring accurate pricing and revenue allocation for global conferences