Riyadh, Saudi Arabia
I build things that move Saudi Arabia's automotive sector forward. 🏗 Scaled TAQDEER from 3 → 35 centers | 82% national coverage ⚡ Cut claims from 13 steps → 3 digital | 43% productivity gain 🤖 Co-authored TAQDEER 2.0 strategy | AI-driven damage scoring | 40% faster in 90 days 🎓 Built Saudi Arabia's first IMI-accredited certification program 🔗 Established 350 Nissan service centers across KSA 8 years at TAQEEM as the bridge between field operations, regulators, insurers, and IT — translating real-world complexity into platform strategy, network growth, and workforce capability.
• Develop learning and development strategies to enhance skills and competencies of workforce. • identifying training needs (TNA) and developing training programs to address them. • Design and implement annual training budget and events calendars. • following up with stakeholders and team members to determine the effectiveness of project plans and implementation that meets initiatives. • Coach and motivate team members to achieve their goals. • Create training deliverables and course development for different manufacturers, and set up training environment, documentation, and training aids according to the training needs analysis and Taqeem strategy. • Meet KPI and analyzes training ROI by devising training plans and administering budgets. • Optimize government regulation and valuation standards to meet international standards. • Set up professional vehicle damage assessment program according to established strategic plans in compliance with labor market, government decisions, and IMI standards. • Train 500+ and Accredited 120 Vehicle damage assessors under IMI Accreditation • Build a network of training provider manufacturers and government partnerships. • Introduced four training programs, six CPDs, Technical workshops, seminars, and conferences for professional skills enhancement.
We built a digital solution for the Vehicle Damage Assessment (TAQDEER) that connects all insurance companies and all related government entities in Saudi Arabia to facilitate faster claims processing for customers, having a complete record of the claim details and photos. Plan and develop automotive sector long-term strategy to materialize Taqdeer (vehicle damage assessment project) vision and objectives. • Digitize the customer experience by reducing 13 paper steps into digital 3 steps paperless experience Through Taqdeer Program in KSA. • Expand the Taqdeer network from 3 Centers in 2018 to 24 centers in 2022 to cover the most needed areas in Saudi Arabia. • Managed a process re-engineering project to improve and consolidate end-to-end service processes that led to a 43% increase in productivity. • Created a vast network of partnerships, government agencies, car manufacturers, dealers, parts suppliers, and insurance companies. • Improve customer service to reach a 96% satisfaction rate. • Conducted workload assessments and devised new operational processes that led to a 43% increase in productivity.
• Identified training and development needs within an organization through job analysis, and regular consultation with business managers. • Managing the localization, delivery of training and development programs. • Considered the costs of planned programs and kept within budgets. • Worked in a team to produce programs that were satisfactory to all relevant parties in the organization, such as clients training managers and after sales managers. • Evaluated training and development programs. • Formulate the training plans to meet annual KPI. • Prepare management reports, overview analysis and statistical information on training programs. • Lead, motivate, develop and assess the assigned team to achieve business objectives and grow capability
• Creating and implementing an aftersales training strategy to provide the highest quality of customer service and technical capabilities for aftersales service teams: recruiting strategy, orientation, training, and certification • Compose the yearly training budget and costs, as well as the planning, scheduling, and budgeting of training activities. • Coordination with markets to assess suitable workforce requirements and driving a hiring plan in accordance. • Overseeing the development of a technical training route and modules based on global level deliverables for each new model, including use or remote diagnostic, OTA, mobile service, and onsite. • Providing service specific training to aftersales technicians on ICE, FCEV, PHEV and EV equipped with complex automotive electromechanical systems and high voltage batteries.
• lunching New 350 Dealer network within Saudi under Nissan Brand. • Digitize CI and Dealer standards auditing way and the way how to formulate action plans accordingly. • Create and maintain an audit plan that ensures that the network is held certified. • Monitor and analyze audit and market results, and based upon analysis and feedback, recommend marketing and business development strategies. • Ensure excellent brand compliance is up to standard (digital services, furniture, staff, sales processes, customer service). • Evaluate the existing network and proposing recommendations for improving the operations.
Sales Management, Automotive and +6 skills