Greater Melbourne Area
Experienced solution architect helping businesses achieve their vision of digital transformation. I have proven track record in delivering value working across all SDLC phases in various expert functions: Solution architect, business/systems analyst, solution design, data migration, application development, application testing and production support. Specialities: CRM, Telecommunication, Process improvement, Siebel, SalesForce, Data migration
Manage solution design practice within enterprise customer onboarding and servicing domain. Provide people leadership and mentoring to the members of solution design team.
Designing technology solutions to implement strategic intent for the customer data master at NAB.
Working as a solution architect, my responsibilities include: understanding business requirements, providing architectural direction to the program, determining and documenting solution architecture aligned to business expectation as well as to IT strategy, gaining acceptance from business and IT stakeholders on solution architecture and participating in development effort to ensure the architectural vision is executed.
Siebel upgrade specialist on Open UI upgrade project in a major Australian government organisation. Responsibilities include: assessing impacts of Siebel upgrade on existing CRM system and defining solution in collaboration of UX designers for enhanced user experience using Open UI framework of Siebel.
As a technical business analyst on a CRM development project for Australia's major Telecom company, my responsibilities include: - Applying understanding of business needs and goals to accurately capture user stories and acceptance criterion in consultation with product owner and key stakeholders - Estimating and prioritise user stories for development team and assist product owners in maintaining product backlog - Providing review/feedback of project artefacts where applicable - Collaborating with product owner and key stakeholders to prevent and remove project bottlenecks as the project progresses