Portland, Oregon Metropolitan Area
I strive to be the type of leader who sets up my team so that my ceiling becomes their floor. I aim to leave a legacy of betterment in everything I do - from the operational excellence by which we win in the market, to the cultures that we create that ensure all feel welcome and cared for. A competitive gymnast for 16 years, there is very little that scares me. I have centered my career around creating new methodologies and platforms to build relationships between brand and consumer, coach and athlete. With over 15 years of experience in the sport industry, I have set a goal to help serve athletes with the tools, product and inspiration to make them better. I have coached teams of athletes and career professionals of up to 100 people strong, in countries all over the world. When your team is motivated, healthy and enabled with the tools they need to succeed, you win.
We cultivate a Caregiver Supportive Workplace at Nike. We work as an employee-driven team of volunteers to connect, support and champion teammates through their Nike and Family journey. The Care Council is a group of employees whose insights can be tapped into for feedback on NIKE Inc. initiatives or products for caregivers and drive long term policy advocacy for Nike families.
I lead Nike’s end‑to‑end consumer experience for service, spanning self‑service, guided digital support, AI‑powered experiences, and global social engagement operations. My role sits at the intersection of consumer experience design, service strategy, social engagement, and operations. I’m accountable for how consumers get help with Nike globally—whether they start in a Get Help FAQ, move through a guided flow or AI chatbot, engage with us on social, or require escalation to assisted support. I partner closely with Global Brand Marketing, Digital Product, Technology, Legal, and Regional CS teams to evolve Nike’s service ecosystem from reactive support to intent‑driven, experience‑led engagement that reduces friction, builds trust, and strengthens connection to the brand. - Own the global vision and strategy for Nike’s service experience across all consumer touchpoints. - Define how consumers move seamlessly across self‑service, guided experiences, AI chat, social engagement, and assisted service. - Own the continuous improvement approach for service experiences, grounded in data, consumer insight, and frontline feedback. - Partner with Digital Product, Content, and Tech teams to ensure service content is actionable, intuitive, and driven by real consumer behavior. - Drive reductions in avoidable contact while protecting confidence and trust. - Lead the global operating model and team for service‑led and engagement‑led social experiences. - Partner closely with Marketing and Sport teams to operationalize launches, moments, and campaigns.
A group of employees whose insights can be tapped into for feedback on NIKE Inc. initiatives or products for caregivers.
I’ve just joined Chief, a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for the most powerful women executives to strengthen their leadership, magnify their influence, and pave the way to bring others with them.
Simultaneously performed my day job as a Director at Nike and delivered top-notch results, while also caring for a baby and toddler during a global pandemic. - Performed regular risk assessments for health and safety - Provided emotional guidance and wellbeing - Administration of daily calendar updates and meeting coordinator - Supplies sourcing - specializing in Covid Rapid Tests - Navigated extreme ambiguity - Prioritization of many, many tasks - Budget management - Event planning of daily activities and team enrichment - Nutrition and meal planning - Education curriculum creator - Facilities and daily cleanliness checks - Catering - Workplace design based on employee need - Development of physical activity programming - Instituted strategies for morale and mental health - Transportation provider
Compile Statistics, provide accurate information to the media, maintain osubeavers.com with up-to-date information, interview athletes and coaches, provide office assistence and compose press releases concerning all Oregon State University athletic teams.
Faciliated the instruction of fundamental gymnastics to children of all ages. Supervised a staff of 13 coaches for a gymnastics summer camp, maintaining organization and safety.