United Kingdom
• Identified client priorities and aligned resources to deliver exceptional service. • Conduct client calls to understand their priorities and recommend action plans that maximise the value and return on investment from their Gartner membership. • Contributed to Gartner's growth by introducing services to prospective clients and managing accounts. • Work with internal Gartner stakeholders to enhance service delivery and business outcomes, share best practices, and design innovative solutions to overcome challenges.
Providing strategic assistance to Practice Leads in recruitment and resourcing within a fast-paced environment. Manage candidate tracking and continuously seek improvements in the recruitment process. Ensure the timely and cost-effective deployment of skilled permanent and non-permanent resources using a standardised approach. • Organised and participated in recruitment events to engage potential candidates. • Successfully onboarded over 900 new joiners, contributing to an 18% growth in the Project & Programme Management Practice. • Led weekly resourcing meetings and served as the primary contact for resolving recruitment issues.
Completed a 2 year apprenticeship where I helped managers in their recruitment and on boarding. Focused on providing operational support to managers of all levels.
• Led Sunday Guest Services Teams at Kerith Community Church site in Farnborough, ensuring smooth service delivery. • Developed strong administrative skills in planning, coordinating, and effective communication. • Utilized Church Management Software to efficiently organize and manage weekly volunteer rotas. • Assisted in the seamless transition of the church site from Sandhurst to Farnborough, focusing on maintaining enough volunteer support for Sunday services and recruiting new volunteers as needed. • Maintained strong relationships with event coordinators at the Farnborough site, acting as the primary point of contact for queries and issues.
• Contributed to increasing sales and enhancing customer experience at Arcadia Group Ltd. • Consistently met customer expectations by providing excellent service in size, fit, and styling options. • Proactively worked towards achieving sales targets and meeting deadlines. • Received positive customer feedback for delivering exceptional service.