London, England, United Kingdom
Product Marketing Management Go to Market Strategies Product Development Product Launch OTA Management Business and Sales Development Project Management Hospitality & E-commerce, Revenue Management Global Chains and Key Account Management Account Management Team Management
Consultancy: - Building up an online hotel booking website - Integrations of channel managers - Business development - Key Account management, worked with hospitality tech startup companies like TrustYou, Flexkeeping, etc. - Social Media Performance Marketing - OTAs Management
- Partnered with enterprise clients across the Nordics, Europe, and the UK to support operational transformation and platform adoption. - Built strong senior stakeholder relationships, driving adoption, retention, and long-term customer value. - Developed and executed Customer Success Plans focused on adoption, engagement, and value realization. - Led onboarding and implementation programs, improving time-to-value through structured rollout planning and stakeholder alignment. - Monitored customer health and usage signals to proactively identify risk and strengthen retention outcomes. - Collaborated with Sales and Product teams to drive expansion opportunities, feature adoption, and continuous product improvement.
- Managed global enterprise accounts, driving retention, expansion, and long-term customer value. - Increased product adoption through strategic enablement, lifecycle engagement, and value-led customer success initiatives. - Led complex renewals and commercial negotiations, securing long-term partnerships and business continuity. - Identified expansion opportunities through pricing, packaging, and usage analysis to maximize account growth. - Built scalable customer enablement programs that improved platform adoption and overall engagement. - Partnered with Product, Engineering, Marketing, and Support to translate customer insight into product improvement. - Worked across regional and multi-entity stakeholder structures to drive portfolio growth and strengthen customer relationships.
- Established account management function, including KPIs, reporting frameworks, and customer success operating model. - Managed global portfolio of property managers within a multi-sided platform ecosystem (supply-side growth). - Oversaw OTA distribution strategy across Booking.com, Expedia, VRBO, Airbnb and direct channels. - Built early-stage growth and adoption frameworks for platform scalability and partner activation.
- Led platform supply acquisition and onboarding (400+ properties), driving early-stage marketplace growth. - Managed channel manager integrations (4 systems) supporting technical onboarding and platform connectivity. - Built B2B partnerships and commercial agreements supporting ecosystem expansion and supply growth strategy.