United Kingdom
Experienced in client service, data management, and working under regulatory frameworks, including SRA compliance. Strong focus on accuracy, confidentiality, and meeting client standards.
During my tenure as a sales assistant at a Tesco mobile phone shop, I specialized in setting up contracts and delivering exceptional customer service. My responsibilities included guiding customers to understand the full capability of their devices and demonstrating how they could optimize usage, whether at home or at work. I assisted customers in selecting suitable mobile phones and contracts based on their needs, explaining contract terms and features clearly. Additionally, I efficiently set up new contracts, activated phones, and facilitated data transfers. I provided personalized demonstrations and tutorials on device features to enhance customer experience. Addressing inquiries and resolving issues promptly were key aspects of ensuring overall customer satisfaction in this role. Furthermore, I operated in a highly regulated environment, working closely under audit examinations and complying with regulations set by the Financial Conduct Authority (FCA) and Ofcom (Office of Telecommunications). This experience strengthened my adherence to compliance standards and reinforced my commitment to maintaining professionalism and integrity in all aspects of my work.