Sameh Hanna

Software Quality Engineering Management | Agile Project Management

Cairo, Egypt

About

With over 18 years of experience in Software Engineering, I specialize in optimizing processes to drive efficiency and impact. As a Software Quality Engineering Manager, I’m passionate about building high-performing teams and fostering innovation across enterprise platforms. My expertise in cross-functional collaboration and leadership has enhanced product quality, streamlined operations, and boosted team engagement. In recognition of my strategic contributions and forward-thinking approach, I was honored as a Pathfinder by leadership during the ServiceNow 2025 Q2 Town Hall.

Experience

  • Software Quality Engineering Manager at ServiceNow
    Jul 2024 - Present · 2 yrs

    Key Responsibilities: • Lead team of Software Quality Engineers working in 3 Scrum teams. • Drive automation testing using GRPC, REST Assured (Java), and Postman. • Collaborate with ML engineers, data scientists, and DevOps on model evaluation and integration. • Ensure functional, performance, security, and AI model testing. • Maintain a CI/CD pipeline with pre-merge unit tests and post-merge component tests. • Lead hiring, mentoring, and process improvements within the QA team. Key Achievements: • Work with DevOps team to develop CI/CD pipeline for my teams. • Established AI model validation by designing unbiased testing datasets. • Strengthened CI/CD automation, reducing integration issues. • Fostered a team-driven approach to encourage test automation innovations.

  • Senior Software Engineer & Scrum Master at Dell Technologies
    Jun 2019 - Jul 2024 · 5 yrs 2 mos

    - Lead QA Activities for a global team - Lead hiring activities for QA team - Lead Testing and Automation Community of Practice - Define QA Processes and Strategy for Cloud-Native Architecture applications like 5G and IoT Projects - Assess QA status for existing products & plan a roadmap on how to increase it - Review CI/CD pipeline test execution - Implement and review Component, E2E, Load & Performance tests.

  • Founder at BI Works
    Jan 2017 - Jun 2019 · 2 yrs 6 mos

    As the founder of BI-Works, specializing in Business Software Systems like CRM and HRMS. Successfully acquired clients in the Information Technology, Health, Education, and Real Estate sectors. Key skills and achievements include: • Strategic Business Development • Project Management • Product Management • Team Leadership • Handling Customers • Marketing and Sales

  • SQS Group (Full-time · 8 yrs 1 mo)
    • Quality Assurance Technical Lead
      Jan 2016 - Nov 2018 · 2 yrs 11 mos

    • Software Test Engineer
      Oct 2011 - Dec 2015 · 4 yrs 3 mos

    • Software Engineer
      Nov 2010 - Sep 2011 · 11 mos

  • Software Engineer at HITS Solutions
    2008 - 2011 · 3 yrs