Linden, New Jersey, United States
Strategic and results-driven Enterprise Account Manager with 13+ years of experience managing large-scale B2B and VIP enterprise clients in the telecommunications and technology sectors. Proven record of revenue growth, client retention, upselling, and SLA management across complex enterprise environments. Strong expertise in account expansion, stakeholder management, customer success, contract fulfillment, and digital transformation solutions. Adept at working cross-functionally to deliver measurable business results and exceeding KPIs. #Many success stories and more to come Notable achievements include: -Best Productive Employee at Etisalat Misr (02-2022), recognized for exceptional productivity and contributing significantly to team goals and operational success as a top acheciver -Employee of the year at Etisalat Misr ( 2023) recognized for enhancing the customer experience approach CSAT -Developed a digital channel for more accesses to the customers to facilitate their work by 80% by using insta business APP -Achieved a 35% improvement in operational efficiency at Etisalat by E& Egypt through effective presentations to our customers and achieve 100 % satisfaction.
Managed daily retail store operations to ensure smooth workflow and excellent customer service. Led, trained, and supervised the sales team to achieve monthly sales targets and KPIs. Drove sales of mobile devices, accessories, and wireless plans to increase store revenue. Assisted customers with selecting mobile phones, plans, and technical support. Monitored inventory levels, ordered stock, and ensured proper merchandising of products.
Corporate Account Manager (Strategic VIP corporate accounts) Acted As Primary Point Of Contact With Large Corporate Sales Team And Top Corporate Accounts, Handled Day-To-Day Interactions And Solved Any Problem Related To Any Company Account. • Assuring Customer Centricity By Handling Account Requests And Complaints And Work On Resolving Them Appropriately , Attending Meetings With The Accounts , Conducting Regular Calls • Increasing Profits By Offering Etisalat Products And Services With High Professional Way • Managing Billing Inquiries And Complaints From Customers Through Validating Customer Requests/Complaints To Ensure Customer Satisfaction. • Enhancing Payments Behavior For Delayed Accounts By Following Up With The Risk Management Team. • Monitoring All Concerned Departments Performance To Increase First Call Resolution Concept • Assuring That All Customer Data Is Updated To Reduce Any Revenue Losses Opportunities • Coordinate With Corporate Sales And Activation Teams For Add-On Lines And Additional Services to Customers. • Update The Customers’ Database With Modification Upon Customers’ Requests. • Use Customers’ Concerns & Complaints To Analyze Their Underlying Basis And Make Recommendations on Enhancing The System, Process, Or Policy To Diminish The Frequency and Nature Of Complaints. • Communicate Positively With All Concerned Departments In Order To Facilitate Customers’ Reception Of The Expected Distinguished Service To Ensure Proper Resolution Of Cases. See less
1-responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. Applicants must address problems guests have with their rooms, collect payments and settle the register at the end of the workday 2- Supervise front desk operations such as guest check-in and check-out, room inventory, and incoming phone calls