Melbourne, Victoria, Australia
IT Professional with a broad experience. Worked on a variety of Roles covering, system integration , infrastructure & cloud engineering , network planning, automation and Security. Have a strong customer facing experience, worked on leading roles and roles covering internal operations and development. I am passionate with everything Cloud, Devops & Security. In my most recent experiences I have covered Managing and maintaining AWS & Azure infrastructure, working with virtualisation technologies and deploying docker containers, Creating CI/CD pipelines using Technologies like Jenkins & Bitbucket pipelines, Automating deployment & use configuration management tools like chef, also looking into securing & monitoring all network and applications using a variety of solutions like WAF, cloudwatch, splunk , Antigina , SNORT, Kali Linux & Elasticsearch.
Provide level 1,2 & 3 Support for a broad range of Networking , VoIP & Industrial Networking Products. Products include the following: - IP PBX Systems “Epygi, 3CX, Asterisk based PBXs” - VoIP gateways “Epygi, Patton gateways” - IP phones “SNOM, Yealink, Zultys, i-Serv DECT, Siemens Gigaset” - Wide range of Door entry & IP intercom systems “Cyberdata & 2N Helios systems” - Layer 2 & 3 managed / unmanaged POE Alloy Ethernet switches - Wide range of Alloy Media converters Provide pre-sales support to Alloy reseller channels. Setup & replicate customer issues in Alloy technical service Labs. Escalate and follow up bug related issues with different vendors. Log & follow up on support cases into SalesForce CRM package. Provide Pre configuration services for customers. Services include: - Network Settings - LAN, WAN, DHCP, DNS, SNTP, etc - PSTN, ISDN Configuration - IP Phone registration and extension setup - Configuration of Carrier SIP Trunks - Call Parking, Hunt Groups, Paging, Intercom, Call Distribution - Auto Attendant / IVR Setup - Call Routing - Configuration of Supported External PSTN/ISDN/GSM Gateways Perform Batch & Quality testing for Alloy products Implementing provisioning services for selected customers.