Kathmandu, Bāgmatī, Nepal
Finance and Operations Professional with 7+ years of experience in banking, mortgage processing, client services, and team leadership across Nepal and Australia. Currently working as Team Leader and Client Service Manager at Outsourced Experts – The Australian Lending & Investment Centre (ALIC), where I lead offshore support teams, manage loan workflows, and ensure compliance with Australian mortgage, NCCP, and AML/KYC regulations. Previously held leadership roles in Nepalese commercial banking as Credit Relationship Manager (Muktinath Bikas Bank) and Operation In-Charge (Civil Bank/Himalayan Bank), specializing in credit appraisal, branch operations, loan portfolio management, and regulatory reporting. Additionally, I contribute part-time as a Media Relations and Development Manager at Arthasansar.com, where I engage in selective content creation and financial discussions to broaden industry insights. Key Strengths: ✔ Loan Processing & Client Service Management (Australia & Nepal) ✔ Credit Risk Analysis & Compliance (AML/KYC, NCCP, NRB Regulations) ✔ Leadership, Team Development & Training Delivery ✔ Operational Excellence & Workflow Optimization ✔ Strong Financial Analysis, Reporting & Client Relationship Management I am passionate about delivering client-focused solutions, enhancing compliance standards, and driving operational growth. Open to opportunities in finance, banking, consulting, and lending sectors in Nepal and Australia.
• Oversee the day-to-day operations of the Nepal-based support team, ensuring high service standards and full alignment with Australian mortgage and lending procedures. • Lead a cross-functional team, fostering accountability, collaboration, and continuous improvement in a fast-paced financial services environment. • Manage workflows related to loan processing, client communication, document handling, and CRM data management, ensuring accuracy and timeliness. • Partner with Australian-based leadership to monitor KPIs, uphold compliance standards, and improve operational efficiency. • Deliver ongoing coaching, mentoring, and performance reviews, empowering team members to reach their full potential. • Support and coordinate regular training initiatives with Training & Development (T&D) Managers, ensuring all staff remain upskilled and compliant with evolving requirements. • Communicate critical business updates, policy changes, and training materials to offshore staff, bridging the gap between onshore and offshore operations. • Proactively identify and implement process improvements to reduce turnaround times and elevate client service delivery. • Uphold strict adherence to NCCP guidelines and Australian financial services regulations. • Provide first-line HR support, including leave management, conduct oversight, and addressing attendance issues. • Monitor and manage monthly office budgets, including food and beverage allocations. • Foster a positive, professional team environment by promoting collaboration, accountability, and a culture of respect and performance. • Represent the offshore team in leadership meetings, providing insights and feedback to help shape strategic decisions.
Key Achievements & Responsibilities: ✅ Mortgage Loan Processing & Compliance – Review, structure, and submit high-value loan applications while ensuring adherence to Australian lending regulations. ✅ Client Relationship Management – Serve as the primary contact for clients, investment managers, and banks, providing clear communication and updates. ✅ End-to-End Loan Settlements – Coordinate approvals and settlements, resolving issues to ensure a smooth and compliant mortgage process. ✅ Financial Analysis & Risk Assessment – Evaluate clients’ financials, mitigating risks and optimizing loan structuring for better approvals. ✅ Process Optimization & Workflow Management – Streamlined loan processing efficiency, reducing turnaround time.
Key Achievements & Responsibilities: ✅ Financial Media Hosting & Content Creation – Conduct in-depth interviews on stock markets, corporate trends, and economic policies. ✅ Business Development & Strategic Partnerships – Strengthen brand presence by collaborating with key industry leaders and financial institutions. ✅ Marketing & Brand Growth – Develop innovative media campaigns to increase engagement and audience reach. ✅ Financial Reporting & Analysis – Oversee financial news reporting, ensuring data accuracy and timely updates.
Key Achievements & Responsibilities: ✅ Client Assessment & Loan Structuring – Analyzed financial documents to determine serviceability and recommend optimal lending solutions. ✅ Loan Application & Compliance Review – Processed mortgage applications, ensuring alignment with Australian banking regulations. ✅ Lender Coordination & Settlement Management – Liaised with banks and financial institutions for approvals and smooth loan disbursements.
Key Achievements & Responsibilities: ✅ Managed a Loan Portfolio of NPR 300M+ – Led loan approvals, risk assessments, and client advisory services. ✅ Credit Risk & Financial Analysis – Evaluated creditworthiness, ensuring compliance with NRB regulations. ✅ Client Acquisition & Retention – Built strong relationships, increasing business through referrals and financial consulting. ✅ Cross-Selling & Business Growth – Boosted revenue by offering tailored financial products and investment strategies.
Key Achievements & Responsibilities: ✅ Branch Operations & Business Expansion – Managed end-to-end banking operations, ensuring regulatory and financial compliance. ✅ Financial Reporting & Budgeting – Handled financial statements, expense management, and cost optimization. ✅ Team Leadership & Process Improvement – Supervised branch staff, optimizing workflows to enhance efficiency.