Bournemouth, England, United Kingdom
I’m a SaaS executive with more than 20 years of experience helping organisations translate complex technology into clear business value. Over the course of my career, I’ve progressed from individual contributor roles through to leading global, multi-layered organisations spanning Solutions Engineering, Demo Engineering and RFP functions. Today, I lead a team of nearly 30 professionals through multiple managers across North America, Europe and India, partnering closely with Sales, Product, Marketing, Customer Success and Operations to drive revenue growth and long-term customer success. My focus has always been simple: build exceptional teams, develop future leaders, and create repeatable frameworks that improve commercial outcomes. Whether supporting strategic enterprise opportunities, scaling presales organisations, enabling revenue teams or influencing product direction, I am passionate about turning complexity into clarity and helping customers understand the value technology can deliver. Throughout my career I have worked with enterprise organisations across multiple industries, helping them solve complex business challenges through SaaS, AI, search, digital experience and data-driven solutions. Areas of expertise include: • Global Solutions Engineering Leadership • Presales Strategy & Execution • Value-Based Selling • Revenue Growth & Retention • Executive Stakeholder Engagement • Go-to-Market Strategy • Sales Enablement • Organisational Development • AI & Search Technologies • Enterprise SaaS I am particularly passionate about leadership, coaching, storytelling and helping technical teams maximise their commercial impact.
As VP Global Solutions Engineering at Yext, I lead a global organisation spanning Solutions Engineering, Demo Engineering and RFP functions across North America, Europe and India. Leading a team of nearly 30 professionals through multiple managers, my responsibility is to build high-performing teams that help customers understand, adopt and realise value from AI-powered search, digital experience and data-driven solutions. I partner closely with executive stakeholders across Sales, Product, Marketing, Customer Success and Operations to align technical strategy with commercial objectives, improve go-to-market execution and drive measurable business outcomes. Key areas of focus include: • Developing and coaching leaders across a global organisation • Scaling Solutions Engineering, Demo Engineering and RFP capabilities • Improving win rates, deal quality and customer retention • Executive customer engagement and strategic opportunity support • Cross-functional GTM alignment and execution • Enablement, operational excellence and organisational effectiveness • Thought leadership across AI, search and digital experience technologies My passion lies in building teams, developing people and helping organisations translate complex technology into compelling business value.
I'm personally heavily and strategically involved with the following global teams and initiatives: - Presales - PMM - Field Marketing - Enablement - GTM The impact of my EMEA team: - 3.5x increase in win rate when a member of my SE team is strategically involved in Enterprise opportunities - 4.3x increase in ACV when a member of my SE team is strategically involved in Enterprise opportunities Focused on developing and guiding a team of Solutions Engineers to maximise the potential of the Yext platform across sales cycles and retention strategies. Hands on, can do attitude to craft, deliver and execute ideas and solutions across multiple sectors including Financial Services, Hospitality, Public Sector, Retail and Healthcare. Specialities include web development (node.js, express, JavaScript, React etc), API integrations, Headless CMS/DXP strategies, NLP, LLM, Machine Learning, AI Search, data analytics, Graph Database and SEO solutions. Regular Focus areas include: People management Recruiting RFI / RFP Solution Mapping Solution Presentations Post-Sale Support Road Map Delivery Input into Product Development, Go to Market activities, Enablement & training, marketing support My hard work and dedication to managing EMEA solutions engineering teams, and supporting the revenue org, has resulted in numerous achievements and accolades, highlights including being Solutions Engineer Manager of the Year & recurring President’s Club Winner. Additional Skills & Experience: - Presale Deal Strategy - Post Sales Implementation planning - MEDDPICC Sales Methodology - Event Speaking - Large Language Models and NLP - Account Expansion - Strategic Partnerships
Managing a diverse team of talented Solutions Engineers across multiple European regions; focusing on delivering business growth & retention with AI & Data-led applications.
EMEA Presales Consultant for the Adobe Experience Cloud. Successful Senior Presales Solutions Consultant with a specialism focused on Adobe Campaign; crafting cross-channel marketing solutions for companies across B2C and B2B sectors. My involvement throughout the sales cycle includes answering RFP/RFI’s, performing deep-dive discovery sessions, creating and delivering tailored demonstrations (from high-level overviews to technical solutions) through to helping close business and performing a detailed hand over to the relevant implementation team (either Adobe or Tech Partner/SI). Additional activities include assisting with customer focused workshops at the Adobe Summit conference and presenting at the Adobe World Wide Sales Conference, held annually in Las Vegas.
EMEA Presales Consultant for the Oracle Marketing Cloud. Delivering presales solutions for the Oracle Marketing Cloud; a SaaS offering which embeds Eloqua, Responsys, BlueKai DMP (Data Management Platform), Social Relationship Manager (SRM), Compendium Content Marketing and Maxymiser applications. I worked closely with some of the world’s most recognisable brands to unlock the potential of their marketing activities by designing strategic cross-channel marketing solutions which impacts both the technical and operational methodology of the brand itself, whilst improving the end customer experience through the delivery of timely, relevant marketing communications. As a member of the Oracle Marketing Cloud sales team, I worked collaboratively with Oracle Prime and Area Sales Representatives on new business, upsell/cross-sell and renewal opportunities with organisations spanning multiple sectors, including Retail, Travel, Publishing, Financial Services, Gaming, Technology and Telecommunications. My involvement throughout the sales cycle includes creating and delivering tailored demonstrations and presentations (from high-level overviews to technical deep-dive solutions), answering RFP/RFQ/RFI’s, through to helping close business and performing a detailed hand over to the Oracle Marketing Cloud implementation team. In addition, I contributed to Oracle Sales Enablement by designing and delivering internal presentations & training courses across the EMEA region. This has empowered various sales representatives to engage prospects quicker and thoroughly across the sales cycle. I've enjoyed publicly speaking at the Oracle Modern Marketing Experience; an event attended by 1000's of marketers, where they seek expert guidance and input to enhance and refine their data-driven marketing strategies. I was recognised with an Outstanding Achievement accolade for my Oracle Presales contribution throughout FY16.
Training and empowering leading global brands to efficiently execute and evaluate digital marketing campaign deployments & strategies using the Responsys cross-channel marketing platform. Responsys, now acquired by Oracle and part of the Oracle Marketing Cloud, is a leading provider of on-demand marketing software, enabling companies to engage in relationship marketing across the interactive channels; email, mobile, social, display and the web. The Responsys platform serves world-class brands and I trained an impressive list of globally recognised companies and brands with their use of Responsys including: BBC, Easy Jet, Unister GmbH, Boots, HP, TomTom, Associated Newspapers, Lufthansa, National Trust, John Lewis, Morrisons, Kiddiecare, IG Group to name just a few.
Designing & delivering cross-channel digital marketing training to a global business audience specialising in Web Content Management, Email Marketing and Social Media Monitoring software solutions. Specialising in the following Alterian products: SM2 - Social Media Monitoring Software CMC / Immediacy - Content Management System Dynamic Messenger - Email Marketing Software Clients included: Belgacom, Alexander Mann, Experian, Beazley, Belfast Visitor Tourism, British Council, CAFCASS, Cambridge Assessment, Care Quality Commission, Carnival UK, Charities Aid Foundation, numerous County & Borough Councils, Girl Guiding UK, Hill Dickinson Solicitors, Kent Messenger Group, NHS Primary Care Trusts, Riverside, Sage, SEMTA, TowerGate Insurance, Trinity Mirror Group, Wellcome Trust and many more. I was also a backup marketing and analytics trainer for the Alterian Marketing and Data Analytics Suite.