Madison, Wisconsin, United States
Outgoing customer service professional with a Bachelors of Science in Business Management with interest in Training & Personal/Professional Development. Skills in customer service, managing employees and clear communication. Experience with all aspects of business management including customer service by phone, email and fax, invoicing, claims and conflict resolution. Working knowledge of FMLA, HIPPA, COBRA and other legal compliance programs. Strong Microsoft Office knowledge including and not limited to, Microsoft Outlook, Microsoft PowerPoint, Microsoft Excel and Microsoft Word.
- Promote and maintain a high quality, professional, service-oriented company image. - Validate Technical Service orders for data accuracy and then process. - Oversee system asset management; including but not limited to, account asset transfers, status updates and creating case records to receive assets. - Process credits and/or rebills when approved and as required. - Order expedites, including hand-holding urgent orders, following up on TS backorders and repair status. - Create Case Records to record supply complaints and process general parts orders. - Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customer. - Review and process open RMA product returns, includes discrepant return investigation and resolution. - Maintain an outstanding RMA report, providing status updates to management when requested. - Coordinate annual calibrations for Camino. - Coordinate Biomed in-house training classes
Contracted by Gordon Flesch Company - Process AR credit card payments - Communicate with clients and customers regarding payment errors and outstanding invoice balances - Update client addresses and contact information - Disperse shared inbox emails to the correct representatives - Assist with administrative task list
-Identify qualified candidate profiles using various sourcing techniques, schedule initial phone screening and communicating between candidate and hiring manager -Create invoices for Sales Orders and Services Rendered -Processed check, EFT and credit card payments through through NetSuite -Planning and executing team events and activities
Contracted by CUNA Mutual Financial Group -Assisting customers understand Bivvy Terms and Conditions -Assisting customers with navigating Personal Assistant -Provide excellent customer service -Respond to emails, phone calls and direct messages requesting information