San Francisco, California, United States
In this role, I develop training and supporting materials for product and process knowledge to enable our revenue teams in value-based selling. Key Accomplishments: 1.) Launched the Walmart GoLocal Enablement Center: This centralized platform streamlines access to WGL resources, improving product and process knowledge while significantly reducing document search time. 2.) Enhanced Sales Process and Product Knowledge through Consistent Training: Develops and leads bi-weekly interactive learning sessions featuring role-plays, knowledge checks, and Q&As with subject matter experts. 3.) Improved Trade Show Process and Outcomes: Implemented a revised trade show process in close partnership with revenue leadership and marketing to set clear expectations and define goals, resulting in improved lead conversion.
-Led multiple trainings and built pieces of content for Inside Sales and SDR ongoing enablement. -Facilitated three sales tools training sessions to onboard and ramp new hires. -Spearheaded content overhaul to improve sequence response rate used for prospect & customer communication. This initiative led to an 10% increase in response rate.
-Promoted to Team Lead to improve performance, collaboration, and provide a feedback loop from the field to SDR and Marketing Leadership. -Partnered with four SDR managers and their teams across North America and implemented consistent forecasting processes, dashboarding, and reporting which improved data visibility. -Coached low performing SDRs to improve attainment resulting in two under-performers achieving quota within three months of coaching. -Built Productivity Dashboard in SFDC for SDRs to track opportunity and pipeline trends. -Helped build KPIs for Team Lead Program.
-Achieved a lifetime attainment of 105% and never missed quota during my tenure. -Generated over $1.2 million in revenue. -Acted as interim manager for 6 months. Led forecasting calls, hosted team meetings, built reporting, conducted 1:1s, and coached reps to improve performance. Helped improve team attainment by 15%. -Drove team engagement and accountability by sending out daily reminders and thought provoking questions, monitoring team dashboards and encouraging friendly competition. These initiatives led to an increase in timely lead engagement and dashboard cleanliness. -Facilitated trainings including an IoT product review and SFDC dashboard building session which improved reps product knowledge, customer call confidence and data literacy.
Twilio's vision is to "power the future of business communications." As an Enterprise Sales Intern, I worked on the Great Lakes and Northeast Enterprise sales teams. In my role, I had two main responsibilities: 1) Work closely with sales team to assist Account Executives in customer research and outreach. 2) Develop email marketing campaigns for Twilio SIGNAL Customer and Development Conference. Over the summer, I increased software fluency with Salesforce, LinkedIn Sales Navigator, DiscoverOrg and YesWare.