Samantha S.

Customer Success @ RocketReach ๐Ÿš€ | SaaS Support | Passionate About Customer Experience

Boynton Beach, Florida, United States

About

Howdy! I'm a Customer Success professional at RocketReach, where I help customers get the most out of their experience by providing day-to-day account support. I enjoy helping people feel confident using new tools and systems by providing clear communication, problem-solving support, and a positive customer experience. ๐Ÿค My approach is rooted in empathy, problem-solving, and clear communication. Outside of work, I'm passionate about continuous learning, all things plant-related, and creating meaningful connections. Interested in learning more? Let's connect! ๐Ÿ“ฉ

Experience

  • RocketReach (Full-time ยท 4 yrs 5 mos)
    • Senior Customer Support Representative
      Jan 2026 - Present ยท 6 mos

    • Customer Success Representative
      Feb 2022 - Jan 2026 ยท 4 yrs

  • Customer Happiness Liaison at Budsies
    Feb 2019 - Feb 2022 ยท 3 yrs 1 mo