Samantha Mikhael

Operations Manager @ Wealthsimple

Greater Toronto Area, Canada

About

Energetic and talented financial student with over 5 years of experience providing excellent customer service to successfully increase customer satisfaction. Motivated leader with demonstrated teambuilding acumen through appointment of multiple executive leadership roles in diverse business clubs. Ready to use my strengths to begin my career with a top-tier organization

Experience

  • Wealthsimple (5 yrs 9 mos)
    • Manager - Workflow Optimization
      Mar 2025 - Present · 1 yr 4 mos

    • Product Manager
      Oct 2024 - Mar 2025 · 6 mos

    • Manager- Crypto Operations
      Jan 2024 - Oct 2024 · 10 mos

  • Operations Associate at Deliverect
    Apr 2020 - Oct 2020 · 7 mos

  • Merchant Operations Specialist at Ritual.co
    Jun 2019 - Apr 2020 · 11 mos

  • Captain - Telfer School of Management 2019 at JDC Central
    Apr 2018 - Jan 2019 · 10 mos

    • Act out all managerial duties pertaining to JDC Central • Work with VPs to create an annual plan outlining finances, sponsorship, marketing, activities, etc. • Attend all meetings and events pertaining to respective competition, including delegation try-outs and association conferences (CABS) • Oversee JDCC student delegation

  • Customer Service Representative at CIBC
    Jun 2018 - Nov 2018 · 6 mos

    • Process customer deposits, withdrawals, and payments in a professional manner. • Demonstrate outstanding customer service, resolved customer concerns and helped build customer loyalty. • Perform as a team member in cross-selling bank products to customers at every opportunity to meet sales goals regarding accounts, credit cards, and loans.