Selangor, Malaysia
Customer Supply Chain Lead with experience in driving end-to-end supply chain operations, focusing on service levels, inventory optimization, and risk management. Passionate about turning data into actionable insights and ensuring strong cross-functional collaboration to deliver business results.
Act as the Market Customer Supply Chain Lead forms first point of contact for Market GM. Part of the leadership team actively involved in commercial discussion in delivering business target and also people capability building. Full single-point accountability for end-to-end supply chain. Deliver key business metrics including service level, forecast accuracy and cost savings. Management functions: • Demand forecasting • Customer Service • Warehousing • Distribution
Lead the retail supply chain department covering: • Drive demand-supply planning through robust S&OP process working closely with commercial, finance and logistic team • Manage procurement process in ensuring stock availability to support business needs • Inventory management in ensuring optimum stock cover while reducing aging stock inventory • Campaign planning covering campaign forecasting process, procurement and warehouse capacity planning to ensure stock readiness to support campaign requirements Expanded the role in Jul 2022 to lead the Strategic Partnership Management team covering: • Joint Business Planning with stragegic brands • E-commerce Enablers Partners
Working with franchise partners on all operations related matters covering from manufacturing to supply chain. Build strong relationships with the senior team through periodic quality reviews and proactive alignment on plants performance and follow through on key projects or technical challenges.
Successfully deliver the largest distribution center (25 acres, 87,000 pallets position warehouse) for Nestle Malaysia-Singapore. An energy efficient warehouse equipped with semi-auto racking system, improved logistic network and provide an efficient workplace Scope covered • Distribution network study for go-stay decision • Financial analysis to justify for capital investment • Design of warehouse layout, process flow and technical specifications • Project management to drive the project in a structural way • Deliver the warehouse on time • Successfully start-up of the distribution center
International working experience attached to Nestle HQ to roll out improvement initiatives. Deliver sustained performance improvement in the supported operational units through competency building of local resources on focus improvement methodologies such as project prioritization and selection, DMAIC, SMED and etc. Projects completed: • China, Shuang Cheng | Infant Milk Powder • Australia, Campbellfield | Confectionary • Germany, Herten | Chilled Culinary • United States, Eau Claire | Nestle Health Science
Served as a centre of expertise for dissemination, guidance and implementation of Focused Improvement (FI) methodologies (Loss Tree Analysis, DMAIC and SMED) across the factories to identify, analyse and eliminate losses. Certified as Lean Six Sigma Black Belt to build advanced problem-solving skills to lead and develop others.