England, United Kingdom
Prince 2 Practitioner with a demonstrated history of software implementation, compliance, project management and continuous improvement practices.
• Construct business cases for new products/enhancements. • Accountable for the delivery of roadmap items. • Work within the SCRUM teams in a cross functional environment. • Utilising knowledge of the recruitment sector, identify the future potential of developments and what Proof of Concepts/prototyping may need to be created to justify direction of development. • Understanding the customer / user base and their product requirements. • Manage internal and external stakeholders. • Define User Stories and acceptance criteria. • Maintain and prioritise product level backlogs. • Set the Sprint Goal in collaboration with the SCRUM teams. • Coordinate the delivery of the project being worked on with internal stakeholders. • Work with other members of the team to iteratively improve working practices. • Drove the process of Gated software release to align internal teams to facilitate the process of moving product into general release.
• Transitioned to a dedicated Implementation role as the business scaled. • Created and maintained project plans, ensuring the scope and timescales were agreed with internal resource and with clients. • Ensured that all elements of the plan which included data migration, system configuration and any third-party integrations were managed to previously agreed timescales. • Milestones were agreed with clients and set gated reviews were held to ensure that the projects were on track and agree to move on to the next stage with each person’s responsibilities clearly outlined. • Data mapping exercises to facilitate the transition of data from an existing data set to be migrated to Mercury. • Held configuration workshops with the client to ensure that Mercury processes were understood fully or to configure the system to maintain existing client processes. • Interaction with third party suppliers to align with their delivery dates and assist with access to Mercury and testing of their products in a Sandbox environment before delivery of either product. • Weekly reporting of project status and any risks back to the business • Project budget reporting and burndown maintained to ensure both us and our clients kept to the budget set in the scope of services. • Scoped and costed for any additional products and services outside of the set budget. • Planned in adequate training time with the training team to ensure that the clients had sufficient product knowledge from day one with follow on training to ensure continued success with the product.
• Supporting customer needs both in project and BAU. • Ensuring product delivery and training to the agreed timescales and scope, to managing the wider customer relationship post go live and beyond. • Software training on client site and remotely on all aspect of the system to solidify the clients understanding and use of the mercury platform and ensure their continued success with the system and its third-party integrations.
Supporting the Change Team and Fleet Team in the implementation of cost saving projects and management of 12 Primary depots and a 300 strong Commercial Fleet. Maintaining road safety standards, operator licence compliance and supporting continuous improvement practices. • Project team member involved implementation of significant update to the Fleet Management Software. Primary end user involved in the build, testing, and training of the finished product. • Monthly data collation and reporting of Driver Risk Profiles which successfully contributed to a year on year reduction of accidents, insurance premiums and cost per claim, a total saving of 109K between 2012 and 2016 • Effectively support the Change and Fleet Management teams in adherence to compliance, operator license legislation of all twelve Primary depots, secondary logistics and 3PL sites in the network. Managing 300 commercial vehicles/ trailers, and <600 MHE assets. • Production of group reports to monitor fuel usage, KM’s traveled by vehicles, MHE hours usage, CO2, and KPI’s • Recruited, trained and managed a member of staff to ensure continuity of service from the fleet team • FTA’s Logistic Carbon Reduction Scheme member. Provision CO2 reduction data • Supported the acquisition of new Euro VI vehicles project and the subsequent movement and disposal of older vehicles around the network. Planning and facilitating the movements with the relevant depots. Capturing all legal documentation and ensuring adherence to all relevant compliance. • Supported the MHE asset upgrade project for all depots nationwide. Consistent engagement with and management of suppliers to manage agreed deliveries. capture of all legal documentation and ensuring all insurance compliance is adhered to.
Hammersmith Barracks. Herford, Germany. Provision of vocational and non-vocational courses for serving military personnel and civilian spouses. • Effectively managed and maintained the education centre • ECDL and ITIL Exam invigilator • Assisted military andcivilian personnel with course related queries • Promotion and advertising of the Learning Centre
Project: Eden Shopping Centre High Wycombe. • Project Manager and subcontractor support. • Ensure drawings, method statements, technical submittals and other project documents were correctly managed and stored on the bespoke CITRIX and ACONEX systems.