Northcote, Victoria, Australia
Over the course of my employment history, I have provided excellent business support and service delivery. I have achieved this by using my communication skills as the primary tool by developing and fostering productive working relationships both with my colleagues and clients. I have found that continued and regular communication helps to foster effective relationships and to achieve desirable outcomes. The development of these relationships provides a firm basis on which I am able to encourage further engagement.
Kapitol Group is a Melbourne construction company created to find better ways to build for clients who value certainty. Founded in March 2018, the company continues to expand its project portfolio within the education, commercial, residential and health sectors. Job description: - Maintain and improve office procedures and day to day management - Provide Accounts Payable assistance to the commercial team - Deliver Executive Assistant support to two Directors
Lanskey Constructions are an Australian owned, National construction company working across all regions of Australia.
• Accurately identify the goals of prospective and current applicants using effective communication skills. • Provide accurate, comprehensive and up-to-date information about application procedures, institutions, admission policies, offered courses, course entry requirements and special entry requirements with the aim of maximising the likelihood of the applicant gaining tertiary entrance. • Analyse applicants’ eligibility and competitiveness for tertiary courses and provide individualised solutions to tertiary entrance pathways. • Modify and adapt communication style to cater for a range of applicants, including School Students, Mature aged students, people from Non English speaking backgrounds, parents of applicants, those with heightened emotions and those who have experienced difficult life circumstances. • Effectively Utilise a wide range of resources, assessment tools and technology. • Organise and prepare material for and participate in tertiary study and career expos, student open days and promotional activities. • Provide excellent customer service through telephone, face-to-face, email, social media and written communication. • Maintain a calm and professional approach when dealing with period of very high client demand and manage potentially difficult and emotional enquires effectively. • Comprehend, interpret and gain mastery of constantly changing policies and procedures and integrate these in a short period of time. • Quickly upgrade skills learn new technologies and grasp technical advancement and trends. • Maintain excellent organisational, analytical, reasoning and problem solving skills and the ability to prioritise and manage tasks simultaneously. • Accurately receipt monies, analyse and receipt documents submitted by applicants. • Use high degree of attention to detail and ability to work with and integrate a wide variety of print and non-print resources.
• Being the first point of contact to customers calling Suncorp. • Answering enquiries, providing information and transferring to relevant departments. • Accurate input of information provided by customers and relaying information on various accounts & loans. • Meeting Daily and Monthly KRA’s • Learning complex systems and efficiently accessing them throughout customer calls. • Delivering a high standard of customer service in a short period of time. • Handling customer complaints and objections.