Denver, Colorado, United States
Digital Strategy · Renewal Management · Digital Transformation · Content Development - Develop digital-led strategies for CS managed accounts, implementing automated touch points to proactively support and engage customers and deliver personalized experiences at scale in a 1:Many focused strategy. - Manage the contract renewal process, negotiating terms, and identifying upsell opportunities prevent churn and ensure customer value realization. - Create, deploy and manage customer-facing program initiatives to drive user adoption and platform engagement and impact revenue goals and company initiatives.
- Built an automated Digital campaign to deliver value to 225 Tech Touch customers at scale: - Worked with Operations, Marketing, and Product teams to implement self-service customer experience model. - Created digital assets such as office hours, an on-demand kickoff webinar, and renewal email campaigns to drive value in a scalable way. - Managed a team of Customer Success Associates who focused on assisting Enterprise, Commercial and Tech Touch customers.
• Manage the implementation, relationship development, growth and satisfaction of Strategic accounts • Consult on best practices to develop a fully integrated application security program • Deliver quarterly business reviews to secure program renewal and expansion • SPM of the Quarter, Q1 2022
AGC Partners provides investment banking and financial advisory services to technology, media, and health care industries. The firm offers mergers and acquisition advisory, divestitures, private placement, negotiation assistance, underwriting, and due diligence services. . America's Growth Capital was founded in 2003 and is headquartered in Boston, Massachusetts with an additional office in San Francisco, California.