Kalispell, Montana, United States
I lead client engagement for a SaaS platform that supports government licensing agencies, with a focus on building strong partnerships and delivering outcomes clients can rely on. My role centers on aligning people, priorities, and delivery, ensuring clients have a clear path forward, confidence in the process, and a single point of ownership. I work closely with teams and agencies to break down complex challenges, solve root issues, and keep projects moving in a way that’s transparent and predictable. I bring a background in operations, web development, and data analytics, which helps me bridge the gap between technical teams and client goals. I’m most effective when I’m building trust, driving clarity, and turning difficult situations into structured, actionable plans.
• Analyzed internal workflows to identify system gaps, enhancing work quality and delivery timelines. • Implemented process improvements that streamlined operations and increased overall efficiency. • Collaborated with cross-functional teams to drive continuous improvement initiatives and optimize internal processes.
Managed and directed a team of software engineers to configure and maintain licensing software. Strategized workflow to meet project delivery deadlines.
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