Greater Milwaukee
As the Director of Information Technology at Roaring Fork Restaurant Group, I manage comprehensive IT operations across 74 locations, including over 1,500 employees. With over a decade of experience in management information systems, my role encompasses overseeing point-of-sale platforms, VOIP systems, corporate domains, security infrastructure, and vendor relationships. My mission is to align technology with business strategy, leveraging my expertise in cloud computing, cybersecurity, and IT service management. By optimizing systems, fostering vendor partnerships, and implementing innovative solutions, I aim to empower teams and enhance customer experiences, driving operational excellence for Roaring Fork Restaurant Group.
Adjunct instructor teaching SQL, Python, Computer Vision, and Data Concepts in the business technology department.
I handle all the IT needs for 1500+ employees in 70 restaurants across two concepts, a corporate office, and a call center. Managing Aloha POS, Revel POS, Qu POS, 73 location VOIP system, corporate domain, company websites, security-access and surveillance systems, in addition to general desktop help desk needs. I also manage technology vendor relationships and related contract negotiations.
NCR CounterPoint POS Systems Analyst Remote Access Portal Administrator System Security Administrator Server 2012 administrator SQL administrator Multi site deployment Managed services administrator
Programmed Par Pixel Point POS and NEC POS systems Worked Closely with Business Owners to Custom ProgramTheir POS System Managed New Store POS Set Up and Integration Managed POS Conversions Conducted Intensive Training Seminars Trained Technical and Non-Technical People in Classroom and Live Settings Provided help desk support to 200+ restaurants and bars nationwide On Call Responsibilities PixelPoint Certified Professional (PPCP)
Network administrator Server 2003, 2008, 2012 and small business server administrator Exchange administrator Backup disaster recovery Hosted phone setup and support Desktop support Cloud services managment Managed services sales and support Hardware sales and support Exchange migrations Server upgrading/migration Domain administrator
Bartending Team Service Server Hosting / Open Table Reservations Part-Time