Dubai, United Arab Emirates
With more than 3.5 years experience in process management & sales expertise. Having spent 2 years as a Process Associate at Genpact, Hyderabad, & developed strong skills in process optimization, data analysis, and customer service. In addition, my 1.5 years experience in sales within the cosmetics industry have honed my ability to generate revenue, build strong relationships, and understand customer needs. I am passionate about applying my strong analytical skills and sales acumen to deliver results & contribute to the success of a dynamic team.
- Handle 200-300 daily calls, resolving customer queries related to loan payments and payment issues. - Follow up on overdue loans and resolve payment-related discrepancies. - Accurately update customer records and transaction details in the system. - Prepare and send daily reports to higher authorities on collection activities and payment resolutions. - Proactively contact customers for payment reminders and overdue balances. - Address and resolve customer complaints regarding payment issues or loan recovery. - Ensure all customer interactions comply with company policies and regulations. - Suggest improvements for more efficient collections and customer service. - Work with cross-functional teams to resolve complex customer issues.