Lahore, Punjab, Pakistan
I am Salman Iqbal , a customer service and operations professional with over **10 years of international experience across UK, UAE, and Pakistan. I have built my career around helping customers, leading teams**, and improving business processes. I enjoy working in fast-paced environments where communication, empathy, and teamwork make a real difference. At Etisalat (UAE), I led a team of 15+ support agents, improved response times, and boosted customer satisfaction by 25% through better processes and training. Currently, as a Taxation Officer at Meher Springs Pvt Ltd, I manage compliance and audit workflows, helping the organisation achieve a 30% faster audit turnaround. I am passionate about building strong customer relationships, solving problems efficiently, and supporting business growth through service excellence.
Manage withholding tax deductions and FBR filings with 100% accuracy. Coordinate audits, reducing response time by 30% Improved documentation processes for better data tracking.
* Led a team of 15+ agents, increasing customer satisfaction by 20%. * Handled escalations and high-priority cases effectively. * Reduced onboarding time for new agents by 40% through coaching and SOPs. * Collaborated cross-functionally to enhance customer experience.
* I represented Etisalat & DU. * Managed a support team handling 200+ customer queries daily. * Introduced coaching sessions that boosted team productivity by 15%. * Ensured service quality and customer retention goals were achieved.
* Managed customer orders, billing, and complaints with professionalism. * Improved issue resolution rate by 18% and sales conversion by 10%. * Built loyal client relationships through proactive support.
* Supported customers in-store with refunds, exchanges, and product info. * Contributed to a 12% increase in seasonal sales through product promotions. * Recognised for delivering excellent customer service.