Muscat, Masqaţ, Oman
•More than 20 years of experience in the field of IT. I have experience in Customer Services, desktop support, Implementing and administering enterprise network solutions with Microsoft Products. Currently working as IT supervisor but started as IT Engineer. • Design, support and maintain the IT corporate infrastructure, data centers,Equipment’s and services. •Administration and Diagnostics of the LAN/WAN/WiFi(Aruba Technology), VSAT.
As an Inventory Lead, responsible for overseeing the daily operations of a warehouse or stockroom to ensure the accuracy and efficient flow of products. serves as a bridge between frontline staff and management, combining hands-on inventory tasks with team leadership and process improvement. Core Responsibilities • Inventory Accuracy & Auditing: Conducting regular cycle counts or physical inventories to ensure system records match actual warehouse stock. • Receiving & Processing: Overseeing the unloading, inspection, and systematic entry of incoming shipments, ensuring all materials match purchase orders. • Process Improvement: Identifying "root causes" of inventory discrepancies and implementing strategies like FIFO (First-In, First-Out) or barcode systems to reduce errors and waste. • Replenishment & Forecasting: Continuously tracking inventory levels using software (JDE) and collaborating with product line and department teams to ensure stock is reordered when it reaches set reorder points. • Quality Control and Compliance: Inspecting incoming materials for damage or defects and ensuring the warehouse adheres to safety and legal regulations. • Data Analysis and Reporting: Generating detailed reports on inventory turnover, aging stock, and key performance indicators (KPIs) like fill rates and carrying costs. • Safety & Compliance: Maintain a clean, safe, and secure warehouse environment, ensuring adherence to health and safety regulations.
Basic Function: Responsible for overseeing IT operations across the MENA region, including Pakistan, Egypt, Iraq, Algeria, Tunisia, and Yemen. Lead and manage a team of 7 IT professionals, ensuring high availability, performance, and security of IT systems and infrastructure. Drive regional IT strategy, standardization, and service delivery excellence across multiple countries. Roles & Responsibilities SAFETY, SECURITY & COMPLIANCE • Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company’s Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company’s Rules to Live By OPERATIONS • Responsible for maintaining hardware and software in Desktop environment, supporting System Software Management (SCCM) queries, reports and other various task sequencing projects • Maintain and implement XP Mode, VMware, Med-V, APP-V and Hyper V virtualization images and client installs • Assist management in ongoing projects and serve as interim team lead to other Analyst as assigned by Supervisor/Manager. SharePoint Administration of on-going projects and documentation COMMUNICATION • Maintains effective communications with all key stakeholders both internal and where appropriate external PEOPLE & DEVELOPMENT • have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience • collaborating with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce
Basic Function: Part of MENA IT based in Oman. Has the overall responsibility of managing IT services for Weatherford offices in Oman for 3 companies (Weatherford International, Weatherford Drilling and Weatherford Labs) which includes (7 Office locations & 8 Rigs with 350+ end users and 1 IT support staff). A multidimensional job involving, IT Operations supervision, IT / Network / Systems support, IT Infrastructure Projects Management, applications systems support and project management. RESPONSIBILITIES •Supervision of overall Oman IT Operations. •Supervision of SCSM (Incident Management Tool) queue monitoring for Oman. •Management of IT Infrastructure Projects. •Management of Microsoft based File and Print Servers. •Managing security, integrity, availability and monitoring of the data communications network / Systems & Storage through Solarwinds. •Network router installation, configuration and troubleshooting of leased circuits. •Maintenance of file and print servers including backups using standard process and tools. •Management and troubleshooting of structured cabling systems, active network, core/edge devices and wireless access points. •Coordinate with vendors for structured cabling design and implementation. •Cisco Router installation and configuration over leased circuit, IPVPN and DMVPN. •Document operating procedures for installation, configuration, use, and maintenance of network related hardware, software, and services for use by all PC Techs. •Administer AMC for Network/System Support, Services or products. •Occasionally, required to travel to Weatherford offices within Oman. •Experience maintaining hardware and software in Desktop environment including custom “Images”. •Experience supporting System Software Management (SCCM) queries, reports and other various task sequencing projects. •Experience with programming languages such as “scripting”, .NET, HTA, WISE, Auto IT and VBS for automation, tools and assistance to SCCM support.
Job Profile: Providing onsite IT support for Petroleum Development of Oman (PDO), largest company in Oman having windows 2003 domain for their internal activities. Windows 2003 domain has been implemented with multiple OU (Organization unit) for supporting their multiple departments. PDO Branch office LAN Consists of more than 400 users and 20+ servers with HP server class machines. URL: http://www.pdo.co.om RESPONSIBILITIES • Responsible for planning, monitoring and closing-out all calls successfully. • Staff Relation and Attendance(Strictly maintain timesheet, and staff timing) any change or delay to be reported immediately • Service call management and Reporting • Attending tool box meeting and to make sure that all other location to follow the same • Report anything unusual within team immediately • Report any HSE incident to both Interior supervisor and HSE advisor. • Prepare a daily written report summarizing: o Providing details of calls waiting last evening, and reason. o All calls completed last day, and actual deadline o Reason of delay if minor call is completed for more than one hour, or call delayed for more than four hours. o Condition of vehicles and PPE. o Providing reason if report is delayed beyond 8:30 am • Prepare a brief written report once per month summarizing: o Journey and how many driven kilometer (to be sent on 22nd) o Attendance(to be sent on 22nd) o Any unusual service call, solution, or workaround (to be sent before 30th) o Any unexpected delays or issues from other teams (to be sent before 30th) o Suggestion for improvement(to be sent before 30th)
• Supporting PDO Branch office LAN comprising 20 Plus HP servers and more than 300 HP Workstation/Desktops. • Provide support to on-site and remote user base, including clients, customers, taking calls and logging issues into a problem management database. • Provides first/second level hardware and standard software support to all Computer users. • Managing users accounts and permissions on windows 2000 Servers • Set up new PC’s and laptops, including installation of all necessary software and related hardware. • Use troubleshooting techniques to diagnose and respond to hardware and software and application problems. • Implement Help Desk standards, process and system required to deliver high quality consistent help desk support for customers in a timely, accurate and courteous manner. • Coordinate with Server Team and Help Desk to improve first level call resolution. • May be called upon to work on other tasks as required by supervisor. • Understands the customer needs and strives to meet customer's needs to their satisfaction. • Monitors / resolve various applications/ interfaces /issues and takes proactive measures to maintain the application health. • Documents all issues, resolution for all the critical problems and maintains a Knowledge repository. • Understand, applies and communicates the support processes within the team and to the customers. • Participates in Testing, Move to Test, Move to productions of new interfaces/patches/applications/releases. • Develops in-dept knowledge and expertise in the applications and gains good understanding of the respective process and business rules. • Takes appropriate actions when the server hosting the application or dependent services or application are unavailable. • Configuring Troubleshooting & Administrating Network Infrastructure and Active Directory Service.
• Responsible for office support including word processing. • Scheduling appointments and creating brochures, newsletters and other office Literature. • Coordinated the purchase of new office equipment and phase-in process. • Trained team members on voicemail, computer system, and software programs. • Established and maintained excellent working relationships with customers and employees.