Amsterdam, North Holland, Netherlands
Results-driven IT Leader with 17+ years of experience in pre-sales, solutioning, and delivery of ServiceNow and other IT solutions. Adept at developing and executing go-to-market strategies, building high-performing teams, and cultivating successful client relationships. Proven ability to lead global teams, drive revenue growth, and provide thought leadership in new areas of growth and innovation. Committed to delivering customer-centric solutions that drive long-term business value. Key strengths include: Leadership: Inspiring and motivating diverse, global teams to achieve excellence. ServiceNow Expertise: Deep knowledge of the ServiceNow platform with extensive experience in solutioning and implementation. Client Relationship Management: Building trust and fostering strong relationships with clients and partners. Strategic Vision: Developing and executing strategies that drive business growth and innovation. Collaborative Approach: Working effectively with cross-functional teams and stakeholders to deliver high-quality outcomes. Executive Presence: Confidently presenting and influencing at the executive and boardroom level.
My role includes analyzing customer IT landscapes, providing architectural guidance, protecting the base, and identifying upsell opportunities. I develop targeted solutions that address pain points and build trust with customers, increasing loyalty and repeat business. My focus on identifying upsell opportunities while providing guidance for scalable operations helps customers improve efficiency, reduce costs, and drive growth, contributing to our organization's success. Highlights - - Managing EMEA accounts with ACV exceeding $1M. - Securing a deal worth more than 10M (ACV + Services) for a large logistics company through my expertise in analysis, architecture, and consulting, making a significant contribution to my company's success. - Led the core team in a deal worth more than $55M for a national telecom services. - Secured upsells with 3 existing clients with a combined worth exceeding 5M. - Working with Sales team managing our biggest client worldwide by ACV - Co-authored a white paper on Large Enterprise call center design and multiple other white papers. - Equipping the Professional Services team, through my leadership and guidance, with the necessary skills and tools to handle customer projects with greater efficiency and effectiveness.
As an Architect in customer success, my focus is on delivering value to customers by providing governance and stability to their ServiceNow landscape. I work closely with clients to understand their needs and challenges, and then develop strategic plans to optimize their ServiceNow environment and provide guidance on best practices and ensure the full utilization of the capabilities of ServiceNow. Through my expertise in ServiceNow, I am able to identify opportunities for improvement and provide recommendations to enhance the overall performance and efficiency of their system. Highlights: - Secured a deal worth 750K with the customer for managing their existing IT infrastructure via connected operations using Servicenow ITOM - Secured another deal worth 800K with the customer for managing their employees using ServiceNow HR.
As a global engagement lead for ServiceNow solutions, I am responsible for overseeing multiple Service Management areas including CSM, FSM, ITSM, and ITBM. I lead projects with business and stakeholder workshops to architect high-quality delivery outcomes that align with customer and client management teams' business value assessment and realization. Through this work, I have become a trusted advisor to customers, guiding them on future roadmaps while adhering to best practices and guidelines. Additionally, I support Success teams and assist with achieving business goals, while also creating a channel between Expert Services and Product Management to enhance collaboration and product development. Lastly, I provide support to services sales teams in proposing accurate solutions and scopes for sales pursuits. Highlights: - Worked in PreSales in Technical and analytical capacity in Multiple deals worth over 20M - As an Architect, spearheaded the creation of the Vaccine Administration Management (VAM) product in ServiceNow. This involved collaborating with teams to secure funding from Leadership, laying the foundation, and working with Engineering to build the product. VAM proved instrumental in facilitating millions of COVID-19 vaccinations worldwide and leading to the creation of our HCLS product line.