Birmingham, England, United Kingdom
• Supported ‘Looked After/Leaving Care’ learners, liaising with SocialWorkers and tutors to support and carry out Personal Education Plans toensure learners remain in education and progress to positive destinations • Assisted tutors to support ‘at risk’ learners in a range of learning settings toinclude one to one basis or in small groups, tutorial and enrichmentactivities. • Assisted with safeguarding as a first point of contact within the triageteam • Provided advice, guidance and supported learners with identified mentalhealth issues, liaising with support staff and tutors to ensure learners are monitored and supported.
Currently working as a teaching assistant for children with Severe learning disabilities, profound and multiple learning disabilities and individuals on the Autism spectrum. Supporting 14 – 16 year olds with their education and daily tasks.
Providing an excellent standard of customer service, implementing industry standards and brand practices, ensuring that customer services and purchasing experiences are aided by expert product knowledge Financial coordination with regards to handling cash and card transactions, overseeing credit notes and returns, till management, and processing customer refunds Stakeholder management including colleagues, customers and the senior management teams Assisting and supporting members of staff with daily duties, helping to improve on-site operational efficiencies within the customer service delivery, as well as supervising teams on an interim basis when the designated management we absent from site Stock management duties with regards to inbound delivery of assets, replenishment and rotation of stock, and coordinating visual merchandising techniques with selected products based on promotional offers and industry/store trends Adhering to health and safety protocol, including fire safety, hazards in the workplace, cleaning, and the safeguarding of all stakeholders
Establish boundaries and challenge inappropriate behaviour Help learners who are underperforming in their subjects, either on a one-to-one basis outside the classroom or within lessons Monitor attendance and punctuality of learners Help pupils overcome behavioural, social or emotional problems that are affecting their learning