Damietta, Dumyat, Egypt
As an IT Specialist at ACME SAICO, I provide end-to-end IT infrastructure support for the Silos project, ensuring network stability, server reliability, and secure connectivity across multiple operational sites. My responsibilities include maintaining and troubleshooting network devices and servers, monitoring system performance, and implementing best practices to enhance availability and minimize downtime. I work extensively with leading technology vendors including Cisco, Huawei, Aruba, Dell, and HP, ensuring proper installation, configuration, and integration of network and server infrastructure. I collaborate closely with the NOC team to deploy new appliances and support projects from planning to implementation, while also responding proactively to incidents to maintain high service levels. I hold a Bachelor’s degree in Computer and Information Sciences from Mansoura University and a professional certificate from the Information Technology Institute. Additionally, I have multiple certifications in cloud computing, virtualization, cybersecurity, and Red Hat system administration, which strengthen my ability to manage and secure complex IT environments. My technical expertise covers networking, system administration, Microsoft 365, backup and disaster recovery solutions, endpoint security, virtualization platforms, and data center components. I also provide hands-on desktop and end-user support, ensuring smooth IT operations for both on-site and remote users. Beyond my technical skills, I am passionate about continuous learning and staying up to date with emerging technologies. I thrive in collaborative environments, value clear communication, and take a proactive approach to solving problems. My goal is to contribute to building resilient, secure, and scalable IT infrastructures that support organizational growth and operational excellence.
• Managed and maintained IT infrastructure to ensure optimal performance, security, and availability. • Installed, configured, and maintained physical and virtual servers, including Windows Server and Linux. • Oversaw network infrastructure, implementing security protocols and monitoring traffic for reliability. • Provided advanced technical support to end-users and collaborated with IT professionals on new technologies.
• Provided first-level resolution for network, hardware, and software issues, ensuring timely problem resolution. • Diagnosed various problems and escalated complex issues to appropriate teams, maintaining follow-up until resolution. • Managed outage reports and follow-ups with different providers during working hours, enhancing service reliability.
• Supported the smart school project by maintaining and troubleshooting network devices. • Utilized maintenance tools such as testers, crimping tools, and screwdrivers for effective repairs. • Collaborated with the NOC team on the installation and configuration of new IT appliances. • Worked with leading network companies including Cisco, Huawei, and Dell to ensure optimal performance.
Intensive Training Program In IT Administration
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