Lagos State, Nigeria
I've spent the last four years inside the operational engine room of healthcare organisations, the billing queues, the claims data, and the reporting systems leadership relies on to know whether things are actually working. At AfyA Care, I led healthcare data operations and revenue cycle management across 7 branches, with direct oversight of a 6-person billing team and operational influence across a department of 40+. My team reviewed and approved 200+ invoices monthly, and I served as the final compliance check on every refund before it reached finance. Alongside this, I identified billing and claims discrepancies that reduced revenue leakage, built Excel models and Power BI/Odoo dashboards that cut reporting turnaround time, and strengthened our QA process to catch 35% more anomalies across claims, clinical, and transaction data. What stood out across all of it was a pattern: the same delays, manual handoffs, and disconnected systems kept showing up, in billing, in scheduling, in how requests moved between teams. Fixing the data wasn't enough. The workflows themselves needed to change. That's the shift I made in 2026. Through Dabik Group, I now design and build the automation systems that remove that manual work entirely: → Automated appointment booking, reminders, and follow-up workflows → AI-powered enquiry routing that speeds up response coordination → Operational dashboards giving leadership real-time visibility into lead management, service delivery, and team performance → Reporting automation that improves data accessibility for faster decisions I work at the intersection of healthcare operations, revenue cycle management, and workflow automation, bringing both operational fluency to understand your process and the technical skills (n8n, Make, Zapier, Airtable, Looker, HubSpot, Power BI) to automate it. If you're hiring for an Operations, RCM, or Automation role, or looking for someone to build out your team's workflows, my project case studies are linked below. 📩 Open to full-time roles and consulting engagements. DM me or send an email.
- Designed and deployed an automated appointment scheduling system covering booking, reminders, and follow-up sequences, replacing manual scheduling and reducing the risk of missed and no-show appointments - Built an AI-powered enquiry routing system that classifies incoming patient and service requests by urgency and type, removing manual triage and cutting response delays - Developed operational dashboards giving leadership real-time visibility into lead pipeline status, service delivery progress, and departmental performance metrics - Currently building automated reporting pipelines that consolidate operational data into decision-ready dashboards, reducing manual report preparation time
- Identified billing and claims discrepancies that contributed to significant reductions in revenue leakage and improved financial data accuracy across revenue cycle processes. - Streamlined operational reporting processes by developing Excel models and ERP (Odoo) dashboards, improving reporting turnaround time, and enabling faster performance analysis. - Strengthened data quality assurance by identifying 35% more anomalies across insurance claims, clinical data, and transaction records, improving accuracy and validation processes. - Performed data validation and analysis on clinical, operational, and financial datasets to ensure alignment across healthcare utilization, billing, and claims workflows. - Collaborated cross-functionally with clinical, finance, and billing teams to ensure data integrity, reporting accuracy, and smooth data flow across operational systems. - Designed operational reporting dashboards in Power BI to monitor claims performance, revenue cycle activities, and key operational metrics. - Oversaw billing operations across 7 branches with direct leadership of a 6-person team and over 200+ invoices reviewed monthly
-Analyzed customer behavior and operational performance data to identify churn drivers, retention opportunities, and service improvement initiatives. -Delivered reporting and operational insights that supported customer experience initiatives and service optimization efforts. -Analyzed customer interaction datasets to identify process gaps and support data-driven operational decision-making. -Developed operational reports and dashboards to provide insights into customer lifecycle performance and service delivery metrics.
• Resolved customer complaints with effective solutions and achieved a 80% satisfaction rate through prompt follow-up. • Boosted sales by effectively promoting new and existing products to customers, resulting in a 20% increase in revenue. • Implemented a customer support system resulting in a 30% increase in repurchases. • Boosted sales and referrals by 70% by fostering strong customer relationships resulting in increased customer loyalty and satisfaction. • Maintained comprehensive oversight of all digital and traditional service channels. • Maintained detailed feedback records and utilized insights to enhance service quality.