Seattle, Washington, United States
Problem solver with 10+ years of experience of working across technology, data science and operations executives. Have a proven track record of leading teams and taking products from inception to completion. Have an entrepreneur mindset and am interested in leadership opportunities.
• Led the idea to build a reward and recognition-based global product and program that creates a fun and rewarding experience to for all ~1.6M Amazon employees in one centralized, easy to access location. Received approval to hire 40 people to build the product. • Managed a team of 40 (product, design team, engineering, research, and program) to launch the solution to all ~1M hourly workers at Amazon. Generated a 35% product engagement and 54% monthly stickiness. Estimated to save Amazon ~$500M annually through improved engagement, productivity and attrition
- Customer Obsession: Managed the Sort Center (68% of AMZN volume) performance team to drive regional engagements, analytics and customer focused projects to reduce network defects. Improved 20bps (4.6M packages) in 2017 and additional 25bps (8.2 M packages) in 2018 thus saving a total of $57M in defect cost. - Think Big: Led a team to build new visualizations that focused on improving supply chain by identifying hotspots in the network and solve issues proactively. Has enabled improvements to build a streamlined and nimble network. - Delivery Experience: Initiated and delivered a mechanism to facilitate recovery for packages that were late coming into the building and would have missed customer promise. Worked with multiple stakeholders to deliver a solution in 3 months and rolled it out to the entire network. Saved 125k customer packages in 2018
Process Improvement: Redefined data transition process from legacy systems to the new systems. Gained buy-in from senior management. Recommended solution to provide savings estimated at more than $200K. Business Modelling: Collaborated with cross-functional teams to model product workflow and identify process bottlenecks. Recommended solution to reduce the time to market. Project Management: Managed an offshore team of 50 to support digital marketing by improving the quality of 250K products on the web. Empowered resources, managed communications, articulated requirements, delegated tasks and ensured timely delivery.
•Business Enablement: Conceptualized and implemented a solution that enabled the operations team to perform data analytics for PingIt (a mobile money transfer system) and Premium Payment Insurance. Improved operational efficiency and level of customer service by reducing data wait time by 95%. •Problem Solving: Improved customer experience by consolidating existing systems into one single portal. Streamlined and digitized the report access request process. Reduced access request time by 87.5%. •Thought Leadership: Led an initiative to develop Mobile Business Intelligence solutions for senior executives. Supported quicker decision making by increasing solution availability and also eliminated 60% of paper output. •Client Engagement: Managed a team of 3 to revamp Barclaycard Information systems to support decision making. Exceeded client expectations by saving the customers more than 100 employee days of work per year. •Cross-functional Team Work: Collaborated with cross functional teams to identify areas of improvement, provide recommendations and implement solutions to automate manual data processing. Improved data reporting accuracy by 99%. •Strategic Analysis: Spearheaded a team of 3 to develop proof of concepts for business analytics dashboards. Researched technologies, built business cases and gained buy-in for implementing the solution in various business units. Decreased the time to generate reports by 40%. •Analytics: Conceived and implemented Live Monitor solution, a dynamic dashboard with predictive analytics on operational data to support proactive problem diagnosis. Improved operational efficiency by 10%. •Communication: Liaised between the business and technology team to articulate requirements, manage expectations and ensure timely delivery. Resulted in savings greater than $50K due to reduced number of change requests.
• Helped Kyrion organize workshops in colleges resulting in increase of their revenue and their student base by 20%. • Organized workshop in Nepal and managed both operational and promotional activities to gather a crowd of 400 students. This was also the first international footprint of Kyrion.