Istanbul, Türkiye
As the Head of Core Performance and Planning at Getir, I lead a team of analysts and managers to optimize the operational efficiency and profitability of the fast-growing online grocery delivery platform. With nearly 20 years of experience in various industries, I have developed a keen sense of market trends, customer needs, and business opportunities in the dynamic and competitive CPG and e-commerce sectors. My core competencies include data analytics, market research, strategic planning, and performance management. I use these skills to provide insights, solutions, and recommendations that enhance the value proposition and customer satisfaction of Getir. I also work closely with cross-functional teams and stakeholders to align the company's goals and strategies with the operational realities and challenges. My mission is to help Getir achieve its vision of becoming the leading online grocery delivery service in the world.
As the Head of Operations Performance and Planning, playing a pivotal role in optimizing operational efficiency and driving strategic planning initiatives. Leading a team dedicated to enhancing overall performance, identifying key areas for improvement, and implementing strategies to ensure seamless and cost-effective operations. . Conduct comprehensive analyses of operational processes to identify inefficiencies, bottlenecks, and areas for improvement. . Develop and implement performance metrics to measure and track key operational KPIs. . Collaborate with cross-functional teams to drive continuous improvement initiatives and ensure optimal performance. . Lead the development and implementation of long-term operational plans to support business growth and scalability. . Drive strategic initiatives to enhance operational effectiveness and adaptability to market changes. . Oversee resource allocation, including personnel, technology, and budgeting, to ensure optimal utilization and efficiency. . Identify potential risks and challenges in operations and develop proactive strategies to mitigate them.
Responsible from implementation of strategy through establishing & tracking KPIs, identifying improvement areas in planning and processes, developing improvement plans Role also includes facilitating and supporting corporate and business segment leadership in developing the annual strategy: • Lead corporate strategy development & annual budgeting process • Build and maintain KPIs internal reporting dashboards in alignment with strategic priorities • Drive formal financial business case development within the organization • Serve as internal consultants to corporate and business unit leadership and identify and assess innovations to pursue • Managed sales operations for 2 years before the establishment of separate sales department, including target setting & tracking, route planning • Run day to day energy market transactions & operations (EPIAŞ) • Key role played in Europe’s biggest information systems integration project (CCB Oracle Project) translating business needs into system development requirements and migrating data from existing system to new system • Established sales processes for the company including CRM system
Responsible from identifying & implementing improvement areas in collection processes: • Design performance indicators accounts receivable collection • Manage all special projects and assist in account reconciliation • Prepare and reconcile all account receivable accounts and prepare monthly reports • Monitor all collection activities and develop processes to improve cash flow and decrease receivables • Prepare records of audits, schedule time for all account receivables and documented process
Managing founder of trade company, focusing on White Goods & CPG industries: • Provide importer, distributor, wholesaler and retailer key contacts to White Goods & Construction companies in Turkey & MENA countries • Assist in product research, market & country information • Monitor product performance in the market, to inform about market reaction and to give suggestions in achieving better results in way of communication to the buyer & promotional activities for the product, • Provide consulting to local manufacturers and exporters by sharing our global experience in White Goods & CPG
Logistic manager at Lodos International , a leading global supply chain company for worldwide importers / distributors and retailers, specializing in innovative, high-volume and durable consumer goods: • Responsible for household appliances sales of the company • Coordinated the workload of warehouse and driving personnel in arranging shipments of customer orders via common carriers