Greater Hyderabad Area
I am always excited to take on new challenges and push myself to grow both personally and professionally. But it's not just about technical skills for me. I strongly believe in the power of effective communication and being socially adaptable. With a creative tone and a drive to excel in all that I do, I am ready to take on the ever-evolving world of technology and make a positive impact. Let's connect and explore the endless possibilities together! Feel free to reach me out. Have a good day!
•Define and track key performance metrics across a high-volume portfolio of enterprise accounts, publishing structured daily reports to leadership and driving data-driven decisions on product and process improvements. • Identified a critical platform bug affecting task assignment logic; led RCA with engineering, articulated the root cause clearly, and coordinated resolution — demonstrating product thinking and cross-functional execution. • Built data reporting integrations replacing manual workflows, translating an operational need into a scalable technical solution using SQL and Redash. • Conduct detailed case-level reviews to surface discrepancies between client expectations and platform behaviour, feeding insights back to product and operations teams to improve user experience. • Draft and communicate cross-functional SOPs and process updates, ensuring alignment across engineering, CS, and operations teams on product usage and compliance stand
• Identified a high-volume manual process requiring 6 to 7 hours per batch; defined requirements, raised an automation proposal, and drove implementation through engineering, reducing effort to near-zero. • Led product-to-client alignment calls with enterprise accounts, gathered user feedback, documented feature gaps, and ensured product usage matched business needs. • Built a Google AppScript automation tool to solve a recurring operational problem, prototyping a solution before formal engineering involvement and demonstrating product initiative. • Collaborated with 5+ cross-functional teams (CS, Ops, Product, QA) to streamline workflows, improving process efficiency by 15%.
•Conducted UAT across 5+ new platform features (error flagging, auto task allocation, insufficiency templates, status workflows); documented bugs with reproduction steps and tracked resolution using structured Agile- aligned workflows. • Trained and mentored 15+ interns, reducing onboarding time by 30% through structured documentation and knowledge transfer •Co-developed a templating feature within SpringVerify during a company-wide hackathon; scoped the problem, contributed to design and development, and tested end-to-end, reducing TAT by 2 hours and eliminating spreadsheet dependency.