London, England, United Kingdom
Highly motivated and results oriented individual in Information Technology with a demonstrated history of working in the both private and public sectors. IT professional with a B.S in Engineering Technology focused in Computer Network Systems Management from San Jose State University.
Architecting & managing MongoDB's global network Infrastructure
First Network Engineer at MongoDB.
Delivered techinical support to 200+ employees and 8 different departments to minimize any technological interruptions. Performed asset management, tracking and support for over 1000s of technical assets such as Cisco VOIP, POS Terminals, servers, workstations, laptops, industrial printers, etc. Performed system and network upgrades while causing limited downtime for staff.Managed a team of student assistants to help support various staff and students on campus resulting in 1000s incidents/requests resolved per year. Increased resolution rate from 80% to 95% Utilized technical knowledge and proficiency to troubleshoot various consumer electronics. Created and revised technical documentation detailing procedures and protocols to provide continued support for staff and students. Migrated all documentation into cloud for easy access while working remotely. Improved the internal inventory management system to reduce manual input by integrating inventory with our identity management/ticketing system. Assisted in the IT manager in the interview process and hiring.
Managed inventory and supply chain by assessing current inventory and scheduling shipments from Apple to meet projected demand. Directly interfaced with customers to conduct sales. Sold directly to the university and collaborated with veteran advocacy groups to provide subsidized pricing to veterans.