Pune/Pimpri-Chinchwad Area
Working and trained under Accor service standards with hands-on experience in guest handling, operator communications, reservations support, check-in/check-out operations, and high-volume hotel environments (290+ rooms). Skilled in Opera PMS (V5 & Cloud), Ecobillz, billing accuracy, guest complaint handling, and multi-department coordination. Consistent in maintaining operational discipline and guest service efficiency.
*Assisted guests with reservations, modifications, and special requests, ensuring a smooth experience. *Handled high call volumes, directing inquiries to the appropriate departments. *Enhanced patient satisfaction by providing exceptional front desk service. *Supported training of new front desk staff, sharing best practices for excellent service delivery.
Worked with the faculty management system to organize and maintain college files. Gained hands-on experience in administrative software tools and data management. Assisted in scheduling and operational coordination for faculty and student needs.