Bengaluru, Karnataka, India
- CART (Central Alert Response Team - L1 Team) • Administration • Analyst • Risk • Technology • Operations • Service Now • Big Panda • Change and Incident Management • Monitoring • Geneos • Runbook Review (KT - Knowledge Transfer) from October, 2025 to February, 2026. • Problem Solving • Communication • Shift Handover (Handover Meeting) • Team Building • Teamwork • Jira Ticket • Jira Report • Customer Service • Application Production Support • Runbook Report (CART Ownership) • Customer Channel Management ~24/7 Monitoring CART under it’s umbrella. Gen AI. Across GPLT. - Performance Appraisal (Evaluation) ~ Develop You, Training, Learning and Development (L&D), Cohort, Austism Awareness Month (Blue), Neuro Diversity, Neuro Divergent, Super Week, Diversity Equity and Inclusion (DE&I) and Enable India (Corporate Etiquette Refresher Session). September 2023 to March 2026 - L1 Team (CART)
• Super Week • Neuro Diversity • Diversity, Equity and Inclusion (DE&I) • Training • Learning and Development (L&D) • Blocking Session • Program • Cohort 1 & 2 • Develop You • Enable India Recruitment and Human Resource (HR) - Induction Program - Administration - Analyst - Technology - Service Now - Incident Management - Change Management - Monitoring Tool - Geneos - Problem Solving - Runbook Assignment - Shift Handover - Handover Meeting - Communication - Jira Ticket - Jira Report - Customer Service Interesting in Runbook Review and Health Check (Grafana) KT - Knowledge Transfer. Successfully completed Internship from 26th December, 2022 to 31st August, 2023.
• Banking • Financial • Credit and Risk • Induction Training Program • Communication • Problem Solving • Customer Service • Administration
• Sales • Marketing • Training • Customer Service • Problem Solving • Communication • Administration • Advertising • Public Relations • Entrepreneurship • Sales Distribution • Channels Distribution • Product Management