New Delhi, Delhi, India
I work in international education with a focus on South Asia market strategy, institutional partnerships, and sustainable internationalisation. I have led and supported initiatives spanning international recruitment strategy, market development, and cross-border collaborations, working closely with universities and education groups across complex and evolving markets. My approach centres on long-term value creation - aligning institutional goals with regional realities, strengthening governance and partnerships, and supporting ethical, sustainable growth. Having personally experienced the international student journey, I bring a practitioner’s perspective to leadership, strategy, and decision-making. When I am not working, you will find me on a motorbike trail, watching a game, exploring mixology or enjoying music.
Led South Asia market strategy aligned with the university’s internationalisation and India engagement objectives, supporting sustainable growth and institutional reputation. Represented the university in senior-level stakeholder engagements across India, including Tier 1 and Tier 2 hubs such as Mumbai, Pune, and Delhi. Supported development and strengthening of India-based institutional partnerships, articulation pathways, and collaborative initiatives aligned with global academic standards. Contributed to regional planning, forecasting, and market-entry discussions for India and South Asia, balancing growth objectives with governance, compliance, and quality assurance. Acted as a bridge between global leadership and local partners, translating institutional expectations into effective on-ground execution while protecting brand and reputation. Mentored and guided partner teams to improve quality, compliance, and long-term sustainability of the India recruitment and partnership ecosystem. Data-driven decision-making, creating and reviewing operational reports to identify areas for improvement and drive business success.
Supported global institutions in developing South Asia market strategies, with a focus on long-term partnerships and sustainable recruitment models. Worked closely with leadership during a rapid expansion phase, contributing to market strategy, regional prioritisation, and operational execution across South Asia. Supported market entry and regional expansion initiatives, helping identify growth opportunities and define go-to-market approaches. Led cross-functional initiatives aligning product, sales, and operations teams toward shared growth objectives and delivery timelines. Delivered market intelligence and competitive analysis to inform commercial decisions and adjust strategy in real time. Designed and delivered learning and development frameworks, including training materials, SOPs, guidelines, and assessment tools to support new initiatives and pilot programs. Led the rollout of multiple pilot projects, overseeing reporting structures, team onboarding, and training across platforms including Zoom, 8x8 Work, Salesforce, and Inside Sales tools. Managed workforce operations for high-volume and priority-driven tasks by structuring workflows, allocating resources, monitoring attendance, and establishing reporting rhythms to maintain productivity. Acted as an escalation point for complex operational and partner issues, coordinating with cross-functional teams and resolving urgent cases via Salesforce, Slack, and outbound engagement. Established quality and performance frameworks for Service Cloud cases, defining scoring parameters, monitoring outcomes, and providing structured feedback to drive continuous improvement. Applied data-driven decision-making, creating and reviewing operational reports to identify gaps, improve processes, and support overall business performance.
Built a strong foundation in operational discipline, team leadership, and service excellence in high-pressure environments. Managed frontline teams, service delivery, and escalations in premium hospitality settings. Developed resilience, adaptability, and a people-first leadership approach that continues to shape my professional work.
Conducted a research-driven internship at Hilton Auckland, focusing on menu planning, competitive analysis, and cost optimisation. The project involved analysing market trends, evaluating competitor offerings, and developing cost-effective strategies to enhance menu profitability while maintaining high-quality standards.