Faridabad, Haryana, India
Genpact India Private Limited relies on contributions as a Payment Specialist to enhance financial operations through invoice processing, verification, and invoicing tasks and connect with clients in case of descripancy. Leveraging strong analytical skills, efforts are directed towards ensuring payment accuracy and streamlining processes. A graduate of Maharshi Dayanand University with a Bachelor of Technology in Computer Science, the background includes developing robust customer service expertise through roles at Concentrix and TP. Core competencies include customer service, upselling, and fostering customer satisfaction.
• Provided exceptional non-technical customer support to US clients through chat, ensuring timely and effective resolution of inquiries. . • Developed strong communication skills while managing multiple customer interactions simultaneously.
I actively work in the customer credit care retention department, focusing on retaining customers through personalized engagement. • Developed strong communication skills to effectively address customer inquiries and concerns. • Employed strategic offers to enhance customer loyalty and satisfaction. • Collaborated with colleagues to create a supportive environment that fosters customer retention.