Turin, Piedmont, Italy
I have strong work experience across different sectors from customer experience to teaching and volunteering. I had some of the best experiences working alongside cross-functional teams which include Marketing, Finance, Strategy, Customer Experience, and Digital Technologies. I would like to describe myself as an expert generalist and I am looking for exciting opportunities where I can add value by bringing to the table all these skills that I learned in school as well as out-of-school during my various experiences across diverse sectors.
Mentored more than two hundred students for the language tests with a 96% success rate. Effectively supervised a six-hour class schedule with four different multi-level adult classes. Designed a caring, trusting, and comfortable atmosphere through constant concern for students' strengths, weaknesses, and preferential learning styles. Pioneered cultural immersion programs with students to further augment global understanding. Championed analytical empathy to profoundly understand the pain points and needs of the students
Devised a medium-to-long-term go-to-market strategy keeping the Customer experience at the core of all the activities leading to an outstanding NPS score of +70. Coordinated relational marketing activities to foster customer loyalty, interaction, and long-term engagement with the brand and maintained the CSAT score above 79. United with the marketing team for the trend analysis activities by directly engaging with key internal and external stakeholders. Facilitated in launching and monitoring event-based in-store and online digital and social media marketing campaigns to create engaged, enthusiastic fans of the brand—and not just coffee drinkers
Mobilized in building and cultivating new accounts in the region by generating new business leads and areas of development for the Luxury SUV segment in the assigned territory. Strengthened relationships with B2B and B2C accounts by empathetically and proactively understanding the critical pain points of the clients while maintaining the overall sales satisfaction score above 85 on SSI (Sales Satisfaction Index). Aligned with the marketing team in organizing in-store and online product/service launch events and other industry events to educate clients and promote upselling and cross-selling which lead to a 26% increase in ARR. (Average Recurring Revenue). Championed CRM activities by cultivating and fostering relationships with Key B2B and B2C Clients and reduced quality client churn rate to 2%.
Co-founded and Coordinator for the strategy of a Virtual Reality based Startup. Developed and Marketed a Virtual Reality based Digital Gaming Platform. Co-created a virtual reality-based gaming startup in an agile environment. Participated and represented incubator of the home institute in an institutional level exchange program.