Mumbai Metropolitan Region
Customer-focused professional with 3+ years of international experience across customer support, client relationship management, real estate pre-sales, and team leadership. Currently supporting customers in the US healthcare domain, delivering exceptional customer experiences through voice and chat channels. Throughout my career, I have developed strengths in communication, problem-solving, stakeholder management, and relationship building. I enjoy helping customers achieve successful outcomes and collaborating with teams to deliver seamless experiences. I am currently expanding my expertise in CRM tools and Customer Success practices while transitioning into the SaaS ecosystem. Core Competencies: • Customer Success & Customer Experience • Client Relationship Management • Customer Retention • Problem Resolution • Stakeholder Management • CRM Tools & Ticketing Systems • Team Leadership • Cross-functional Collaboration Open to Customer Success, Client Success, Account Management, and Onboarding opportunities, including remote roles.
Customer Experience Issue Resolution CRM Management Cross-functional Collaboration Relationship Building
Customer Retention Client Communication Service Quality Relationship Management
Coaching Team Performance Escalation Management Collaboration
Client Engagement Relationship Building Customer Journey Stakeholder Management