Paris, Île-de-France, France
A seasoned professional with nearly 13 years of work experience in IT Business and Strategy Consulting, Product Management and Development, Business Planning, Solutions, and Services. Experienced in working and collaborating with start-ups, mid-sized enterprises, and Fortune 500 companies to drive the successful execution of domestic and global B2B, B2C, and B2B2C initiatives. Proven expertise in leveraging platforms, methodologies, and cutting-edge technologies to deliver consultancy and solutions across BFSI, automotive, and core retail sectors.
1) Product owner of the SaaS application for Roadside Assistance and support for other assistance businesses 2) Led team scrums to define product vision, roadmap, and growth opportunities, communicated with internal and external stakeholders, and oversaw product testing and launch activities 3) Assessed value, ideated, created feature breakdown, developed cases, and prioritized stories, epics, and themes to ensure work aligns with product strategy using Agile framework 4) Assess value and propose MVP to ensure complexity is aligned with product strategy and roadmap phasing 5) Collaborated with internal and external lines of business owners to analyze needs and align product roadmap to strategic goals 6) Worked in Matrix organizations reporting to multiple management teams
1) Identified and proposed new strategies to senior management to improve existing processes, tools, and modules which generated revenue of about 50,000 EUR 2) Elicited requirements, documented and groomed user stories in the product backlog to construct concepts to tackle both technical and functional business needs 3) Led workshops and project implementations thereby keeping various departments aligned 4) Performed and managed stakeholder interviews across sales, marketing, product, and operations teams for seamless collaboration reducing re-work by 30% 5) Planned product roadmap, conducted daily standup, and communicated team’s progress for on-time deliverables on a weekly, monthly, quarterly, half-yearly, and annual basis 6) Created and developed dashboards in JIRA to track real-time updates of KPIs, development, deadlines, and project status 7) Designed and maintained IT process models (waterfall to agile) resulting in successful digital transformations leading to 50% optimization in performance for insurance customer 8) Participated in meetings with product manager and designers and performed A/B testing to optimize end-user interface (UI) and user experience (UX) 10) On-site project management in Stuttgart (DAIMLER - automobile), Nottingham (IKANO- banking), and Stockholm (Länsförsäkringar - insurance) 11) Removed impediments to enhance the customer journey 12) Defined project plan, facilitated and managed a team of 20 professionals across different locations 13) Analyzed complex data sets received from multiple systems and implemented two pilot cycles of the SAFe framework
1) Planned, organized, and assured the take on of new services by working closely with all stakeholders inclusive offshore and on-shore for Accenture and AVANADE 2) Delivered the Service Support Engagement Model, Communication Plan, Escalation Model, SLAs, KPIs and Service Acceptance criteria 3) Added value to the deliverables by utilizing Accenture’s proven best-practice methodologies 4) Primarily responsibility being requirement elicitation, Business Requirement Documents (BRD), and brainstorming sessions with development and test teams, performing testing related to client-specific requirements in UAT and production environments and GAP Analysis thereby identifying the delta between the proposed and existing functionalities of an application. 5) Conducting knowledge sessions and creating help documents for the client, creating techno-functional presentations, performing functional demos, and answering technical/functional queries along with the development team. 6) Developed and implemented custom models and solutions within CRMNext (similar to Salesforce), creating tailored CRM solutions specifically for the banking, financial services, and insurance industries as well as acted as a key liaison for business and IT-related inquiries, while also serving as a strategic advisor to senior management. 7) Developed high-quality proposals with optimized RFP, RFI, and BRD processes, streamlining workflows and boosting efficiency for AppDev, ERP, and QA modules.