Delhi, India
Our efforts at Unschool Community focused on innovative lead generation, utilizing my skills in customer due diligence and on-the-job training to identify and cultivate potential opportunities. This role was instrumental in honing my analytical abilities and understanding of economic principles, which I am further developing through my ongoing MA in Economics. The Financial Markets certification with honors from Yale University is a testament to our team's dedication to excellence and a forward-looking approach in financial analysis. With a commitment to applying economic insights and technical prowess, we are poised to make significant contributions to the financial sector upon the completion of my graduate studies.
1.Experienced in handling chargebacks from both issuer (bank/fintech) and merchant perspectives, with strong knowledge of the complete dispute lifecycle and card network rules. 2. Reviewed and investigated disputed transactions to identify fraud types such as unauthorized transactions, friendly fraud, and policy abuse. 3. Managed end-to-end chargeback cases including validation, evidence review, and representment submission to reduce financial losses and improve recovery rates. 4. Performed transaction monitoring and risk analysis using tools like Visa, Chase, SAP, Ekata, and other internal fraud platforms.
- Conduct end-to-end fraud investigations related to unauthorized transactions and suspicious activity on Chime accounts. - File chargebacks and disputes in Visa and STAR networks according to established guidelines and deadlines. - Analyze transaction history, customer behavior, and supporting documents to determine the legitimacy of claims. - Prepare and submit accurate and timely fraud reports to Visa and Star, ensuring compliance with network and regulatory standards. - Make informed approval or denial decisions on fraud claims based on internal policies and risk assessments. - Collaborate with internal teams and external partners to ensure resolution of complex cases. - Maintain thorough documentation of case activity, investigation outcomes, and dispute lifecycle. - Contribute to continuous improvement by identifying fraud trends and recommending process enhancements.
Generated leads from various sources.