London, England, United Kingdom
Technology Strategy & Business Management Leader, managed multi-cultural global teams. Competencies include Financial Planning, Cost and Resource Management, Vendor Management, Offshoring strategy.
IT Strategy
Business Management and Administration Execution of strategic initiatives Strategic Sourcing and Vendor Management Financial Planning and Cost Management Technical Training Function administration Business process improvement
Business Analysis and Business Process Improvement Financial Planning and Cost Management support Vendor Governance Project Management
•Consulted UAE’s largest credit card processing vendor for providing customized solutions for Direct Debit and Balance Transfer functionalities, recognized for ‘Outstanding Performance’ by client •Led 15 member team from offshore – responsible for delivery planning, task allocation and providing status updates for credit cards portfolio for US client, surpassed target for billing hours by 20%
•Youngest team member selected as client liaison, supported UAT environments for users in India and Taiwan •Single point of contact for tracking service requests and leading them to closure, achieved 98% SLA adherence