Mumbai, Maharashtra, India
Joined as Concierge consultant and got promoted to a new role of a Senior which ultimately landed me the role of a supervisor and now as Team Leader. Interactions with Clients and managed a negative escalation with a delivery of a positive outcome with ultimate customer satisfaction. Managed and saved the recoveries due to agent error. Adept at maintaining several schedules at once, meeting client deadlines and maintaining a strong sense of professionalism. Provided excellent customer service along with the minute attention to detail. Currently managing a team of 25+ people as a Team Leader. Helping the advisors to improve their overall process knowledge and enhance their people soft-skills in achieving excellent customer service.
Teleperformance provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication.
First Source is a large global Business Process Outsourcing player, committed to delivering our client’s strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.
The company offers omni-channel contact center, digital transformation, Robotic process automation, AI and analytics, transaction processing, finance & accounting, HRO and IT to companies in the United Kingdom, the United States, Australia and India.