Waterloo, Ontario, Canada
Experienced Software & Deployment Engineer with more than 6 years of experience in the software field with specialization in backend development, API integration, and process automation in telecommunication, financial, and AI enhanced industry. Proficient in building scalable systems using Python, JavaScript, SQL, and Solidity and extensive experience in cloud systems and containerized systems environments using Docker. Experienced in operationalizing AI models, building Grafana dashboards, alerts, integrating to communication tools, and created production grade AI-driven Telegram bots and released iOS apps. Recently graduated with Postgraduate Diploma in IT Project Management at Conestoga College. Key Skills: Solutions Engineering | SaaS Integrations | Backend Development | API Design & Integration | Python | JavaScript | SQL | Solidity | React | .NET Core | ASP.NET MVC | REST APIs | Docker | Grafana | Linux | AWS (S3, EC2, Lambda) | Firebase | Web3 | Smart Contracts | Automation | Monitoring | Incident Management | Troubleshooting | Agile/Scrum | Test-Driven Development | Stakeholder Communication | Requirements Analysis | Time Management | Mentoring | Bash | GraphQL | RabbitMQ | Kafka | JWT | Swagger | Auth (OAuth/JWT) | Git | Jira | Confluence | Prometheus | Loki | Redis | PostgreSQL | MongoDB | Hardhat | Web3.js | Ethers.js | Ethereum | BSC | CI/CD | Microservices | Technical Documentation | Client-Facing Communication
- Led end-to-end implementation and integration of VoIP systems (Genesys, Avaya, Cisco) for 15+ global enterprise contact centers across multiple regions. - Managed UAT and go-live activities, ensuring smooth transitions from test to production environments. - Built Python and Redis-based services integrating Jira REST API into agent desktops, automating ticket creation and reducing manual data entry by over 50%. - Developed automation scripts that reduced deployment rollout times by 35% and minimized manual configuration errors and connected these apps via a Swagger-based middleware for easier access and standardization. - Investigated and resolved production incidents using logs, DevOps tools, and SQL queries, maintaining high system availability. - Designed Grafana dashboards and alerts to monitor production health and SLAs. - Collaborated with data science teams to operationalize AI-driven call routing models. - Converted manual production monitoring and CRUD processes into standalone applications. - Automated recurring tasks with memory-based cronjobs, reducing errors and manual workload. - Built a Cisco Webex API integration to deliver Grafana alerts as real-time team notifications.
- Led implementation and integration phases of VoIP systems (Genesys, Avaya, Cisco) - Automated AI-backed call redirection processes - Integrated Jira Web API into agent desktops to auto-create tickets using Python and Redis - Replaced manual processes with Python scripting to improve efficiency - Monitored production health status and ensured stability - Troubleshot production issues using DevOps tools and SQL - Conducted UAT testing to validate new features - Converted manual production monitoring and CRUD processes into standalone applications - Connected these apps via a Swagger-based middleware for easier access and standardization - Automated recurring tasks with memory-based cronjobs, reducing errors and manual workload - Built Grafana dashboards for Docker container and SQL production metrics, with alerting to improve incident response - Built a Cisco Webex API integration to deliver Grafana alerts as real-time team notifications